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Wolters Kluwer Risk Manager -Business Continuity & Incident Management in Boston, Massachusetts

Wolters Kluwer ( is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Wolters Kluwer Tax and Accounting division is seeking a Risk Manager - Business Continuity & Incident Management to join our team. This is an exciting opportunity in a highly innovative environment!

This is a fully remote role. Ideally we would have someone close to one of our offices, but is not required

The Risk Manager will provide Business Continuity and Incident Management strategic and operational support and thought leadership for our TAA divisional executives. The position will be responsible for establishing a Business Continuity governance structure, developing, implementing and overseeing all aspects of business continuity functions across the Division with the focus on operational readiness and incident management. Consistent with the corporate BCM framework and policies, this individual will set the Divisional BCM strategy, tactical action plans, framework standards, and templates for consistent execution, plan maintenance training, annual compliance and reporting. Supporting assigned business continuity coordinators at the business unit level, the position will ensure all business units within TAA have proper documentation and readiness for client audits and will perform continuity audits on vendors as well. This position will ensure that all TAA BCM activities performed are in alignment with corporate security policies and framework. Additionally, this individual will coordinate with Corporate and Divisional Business Continuity Disaster Recovery counterparts. This position will act as the Division Lead for Incident Management, partnering with Corporate Risk Management and Divisional or other Incident Management Teams to deliver annual awareness training, ensure appropriate readiness, response, lessons learned, and related reporting. The role will also be required to lead certain regional incident responses or training or awareness campaigns.

Essential Duties and responsibilities:

Business Continuity Management:

  • Oversee the business continuity (BC) activities throughout Tax & Accounting (TAA), representing the division in BC matters and coordinating with global BC leaders; Key contact for Global BCM Director

  • Help ensure global and local Risk Managers plans and policies are implemented, applied consistently, and tested and maintained across the division

  • Provide necessary support to business units in performing SOC audits, internal audits, customer audits and customer due diligence on BC matters; driving better customer experience

  • Collaborate with senior leadership to develop and execute Business Continuity Plans (BCP) across the TAA Division

  • Drive quality improvements based on risks assessments and deliver efficiencies gains through further harmonization and standardization of BC Practice across the division

  • Provide necessary support to business units in performing SOC audits, customer audits and customer due diligence on BC matters

  • Drive quality improvements based on risks assessments and deliver efficiencies gains through further harmonization and standardization of BC practice across the division

  • Gain and maintain knowledge of all relevant policies, processes, and technologies affecting TAA business unit operations

  • Help ensure business continuity plans meet the needs of the business and customers

  • Perform ongoing review and updating of existing BCP policies, manage documentation and insure it is up to date and regularly tested

  • Oversee partner and vendor audit readiness with respect to Business continuity

  • Support and coordinate training and development of the BC coordinators and SMEs (dotted lines) in each business unit and oversee the BC communities

  • Coordinate with IT Disaster Recovery to mitigate gaps uncovered from Business Impact Analysis

  • Communicate and train others on a coordinated and consistent continuity policy and standards

  • Respond to specific customer, regulatory, insurers’ demands, and questionnaires related to Operational and continuity areas

  • Manage process and continuity vulnerability activities by identifying, evaluating, conducting, scheduling, and leading continuity analysis functions; scheduling and managing tests performed by others

  • Produce metrics reporting the state of continuity programs

  • Provides operational Business Continuity input and requirements to Wolters Kluwer’s Global Business Services IT DR team, to meet client operational recovery requirements

  • Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care

Incident Management:

  • Key contact for Corporate, other Regional/Divisional and TAA sub-IMT’s.

  • Bridged to the Corporate Incident Management Plan, other involved IMT’s, effectively and efficiently Lead Divisional IM program governance, preparedness, awareness, and response operations, logistics (including keeping CIMT Ops up to date with current TAA IMT roster detail), lessons learned, training, documentation, stakeholder communications and reporting.

  • COVID-19 Related- play leadership role in Divisional/Division Lead Locational Responses and Back to Office Plan related activities

Other Duties:

Performs other duties as assigned by supervisor.

Job Qualifications:


  • Bachelor’s degree in Business, Finance, Accounting or related field or equivalent experience

  • Military or Civilian Incident Command System or Crisis Management Training and Certifications, a plus

  • CBCP – Certified Business Continuity Professional, Disaster Recovery Institute International or equivalent certification preferred


  • 7 years’ experience in business control, Finance, risk management and/or business continuity/disaster recovery and Incident/Crisis Management; preferably with an IT or consulting background

  • Experience working within or for a global, publicly traded company, a plus

  • Working in a medium to large company overseeing business control/risk management activities

Other Knowledge, Skills, Abilities or Certifications:

  • Cross-functional/ cross-country / cross-geography project management experience and driving results working with operating teams, not under your direct control would be an advantage

  • Experience in building and leveraging an international network and working effectively cross functionally

  • Familiarity with data privacy matters in a global organization, a plus

  • MBCI – Member Business Continuity Institute, Business Continuity Institute, a plus

  • Excellent communication and influencing skills

  • Bilingual a plus

  • Proficient with Microsoft Office Suite applications

Travel Requirements:

Requires travelling to Business Unit locations to participate in Business Continuity Audits, Customer Audits and Reviews. Travel (mostly domestic) on a monthly basis and expected to be between 10% and 20% of total work time.

Physical, Mental Demands

  • Normal office or home office environment

  • Travel

  • During Incidents and Travel, long and weekend hours may be required

  • Ability to handle and lead high intensive situations, calmly and decisively as a leader or team member depending upon the situation


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.