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HqO Revenue Operations Specialist in Boston, Massachusetts

About HqO

For owners and operators of commercial real estate, HqO is an end-to-end tenant experience (TeX) operating system and data and analytics platform that strengthens relationships with current and prospective tenants. We unlock business value for owners while bringing property management, marketing, and leasing teams closer to their customers. For building occupants, HqO is an award-winning tenant app connecting employees to the communities in and around their building and empowering them with tools to control their workday. Join our story and help empower our customers to build a stronger community in offices worldwide.

Our core values of “Let’s Go” (Learning, Excellence, Truth, Speed, Goodness, Ownership) define our culture and push us to be our best. We’re excited to grow our team and learn from people that want to make a difference. If you love what you do and you’re interested in being part of our journey, we want to hear from you.

Create laser-focused processes and reduce manual effort to create a top-notch customer team

HqO is seeking a talented operations leader to help drive the integrity of our internal data, optimize our CRM experience and ensure our sales team has the tools they need to be successful. We are growing fast and looking for someone who is excited to dig into our CRM data, drive and implement processes as well as provide recommendations to senior management on the health of the pipeline, forecasting metrics, and sales momentum.

Responsibilities:

  • Enhance sales productivity by enabling the sales team to work smarter by simplifying processes

  • Track and analyze key metrics including pipeline growth, win/loss rates, forecast and quota attainment

  • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management

  • Assist with onboarding and training new sales talent on Salesforce and other sales tools

  • Provides day-to-day end-user support including implementation, user adoption, system configuration and maintenance, testing, data integrity, backups, etc

  • Configure and customize Salesforce including custom fields, roll-ups, and formula fields; page layouts and record types; custom objects; workflows and email alerts, field updates, and task creation

    Qualifications:

  • 5+ years of experience in revenue/sales operations as a subject matter expert with proficiency in creating reports, optimizing processes, training new hires, and managing dashboards in Salesforce

  • Ability to organize and interpret data and to package in a way that helps to identify themes, trends, and analysis

  • An analytical mind and inclination for problem-solving

  • Ability to create structure, design effective processes, and prioritize

  • Passion for technology and being a part of a fast-growing company

  • A collaborative spirit with a dedication to helping out as part of the team

  • Ability to understand high-level sales strategies, translate them into system and process requirements

  • Advanced Excel skills with a strong understanding of the Salesforce backend

  • Bachelor's degree required; technical or business-related field preferred

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