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Tillingers Concierge, Inc. Residential Concierge Supervisor in Boston, Massachusetts

Available schedules:

  • (Boston) Monday-Friday: 7:00 AM - 3:30 PM

As a hospitality leader, you will oversee a concierge staff at an assigned property, provide exquisite service to our clients and residents, and ensure efficient operations. Develop and maintain positive client relations, and address issues or concerns promptly and effectively. Manage performance by proactively training, coaching, and counseling concierge team members to improve overall performance and resident interactions. This position is ideal for a hospitality professional who has 1-2...if not more...years of experience leading a "front of house" team.

Responsibilities:

• Supervise Concierge staff and ensure an optimal level of service is provided to our clients and residents, as well as act in the capacity of an on-duty concierge

• Lead by example by comprehending and successfully providing Tillinger’s Signature Service to our client and residents delegating tasks when appropriate

• Proactively, train, coach, counsel concierge team members to improve overall performance and resident interactions

• Develop and maintain positive client relations, addressing issues or concerns promptly and effectively

• Participate in the interview and selection process of new staff members

• Prepare and distribute weekly staff schedule, approve time sheets, and process payroll

• Maintain, update and reconcile inventory of desk supplies, resident amenities, and ensure cash sales are accurate

• Attend and participate in bi-monthly scheduled Supervisor/Lead Concierge meetings in Boston, MA

• Be readily available to cover and/or arrange for coverage of open shifts as necessary and to address any issues that may arise

• This is an on-call position

Qualifications:

• Bachelor degree or equivalent experience in hospitality or customer service industry• 1-3 years Supervisory experience required• Ability to train, coach, direct, and counsel a team of professionals in a fast-paced environment• Strong oral, written, listening, and organizational skills• Flexible schedule that permits desk coverage for call-outs and sick days• Proficient computer skills including programs Microsoft Word, Excel, and Outlook• Ability to implement corporate initiatives• Positive, outgoing, and attentive demeanor• Demonstrated history of proven reliability and consistency

Tillinger's Offers:

• 100% Company Paid Health Insurance & Dental Premiums - BCBS Network/Delta Dental• Paid Holidays and Vacation• 401(K) Plan• Pre-Tax Commuter Benefit• Ongoing Professional Development• Hospitality Discounts, Invitations, and Privileges

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