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AvalonBay Communities Regional Community Consultant-Boston in Boston, Massachusetts

Overview

Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work.

The Role

The Regional Community Consultant (RCC) is responsible for creating a positive, professional, and engaging brand experience for all customers. The RCC is responsible for taking ownership of finding and leasing apartment homes for prospective residents by sharing knowledge about each community, brand, and neighborhood to which the RCC is assigned. The RCC will listen to customer needs and be attentive to provide outstanding customer service and contribute to the achievement of community, portfolio, and organizational goals.

The Regional Community Consultant is a shared regional resource that will support multiple communities (approximately 5) within a geographical area. The RCC will focus primarily on sales, customer service and administrative tasks at the various communities they support, however may be asked to perform other duties as assigned. The Regional Community Consultant will report directly to an assigned Regional Sales Manager, and is also expected to work with several Community Managers at the various communities that the RCC supports. The Regional Community Consultant role will primarily support communities that need additional coverage due to vacations, leave of absences or sick leave. However, based on the needs of the business the Regional Community Consultant is expected to be flexible to travel to any of the communities in the geographical area they are assigned to. The RCC’s Senior Community Manager will provide guidance on where the RCC is to report on a weekly and sometimes daily basis. The Regional Community Consultant will familiarize themselves with each property they support, to ensure excellent customer service is provided to all residents and prospective residents.

You Have...

  • incredible customer service skills. You have a knack for creating a sense of community and the drive to go the extra mile to create a spectacular experience for new residents. Your success and purpose are driven by the relationships that you build.

  • sales and marketing chops. Your personalized connections and recommendations drive our leasing performance, and your ability to create excitement through creative campaigns, continuous outreach, and social media fuel community enthusiasm for AvalonBay.

  • follow-through. By understanding what’s important to our prospective residents, you continuously reach out with tailored updates - from the ideal floorplan they’ve been eyeing, to the newest hot-spot openings, to the best food truck in the neighborhood – you help to paint a picture of what it’s like to call your community home.

  • a genuine desire to help both residents and colleagues in Creating a Better Way to Live .

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation. We offer:

  • comprehensive benefits – health, dental & vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more!

  • growth based on achievement and promotion from within.

  • associate recognition.

  • a 20% discount on our incredible apartment homes.

  • a culture built on purpose and our core values - A Commitment to Integrity , A Spirit of Caring , and A Focus on Continuous Improvement .

This position will be assigned to two or more communities in the area.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

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