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Zurich NA RCIS CROP Claims Employee Development Specialist in Boston, Massachusetts

RCIS CROP Claims Employee Development Specialist


We are excited to announce an opening in our Rural Community Insurance Services (RCIS) Crop organization. We are looking for a dynamic self-starter with leadership and networking skills to drive new development programs and initiatives. Candidates that apply for this exciting opportunity will engage leaders and executive stakeholders in Crop Claims and the RCIS organization to lead the planning, execution and measurement of development initiatives that align with the strategic priorities of our senior leaders. This position will drive organizational change in both Crop Claims and RCIS.

In this role you will be responsible for:

  • Network, communicate, collaborate, and engage leaders and peers to drive transformation through development initiatives.

  • Lead, design and/or facilitate cross-functional projects that promote customer centricity, organizational effectiveness, efficiency, and profitability.

  • Create timelines, agendas, goals, and metrics/measurements.

  • Guide in the development and implementation of best practices around execution and change management that transforms the customer experience.

  • Guide the development of communication and implementation procedures for enterprise and Business Unit’s initiatives.

  • Partner across customer facing departments to ensure the consistency of processes and solutions that support the Business Unit’s specific solutions.

  • Provide methodologies and tools to leaders and team members to support initiatives and institutionalize a culture that embraces innovation that enhances the customer experience.

  • Ensure appropriate change management practices are effectively utilized throughout all customer facing departments to improve execution and delivery of results.

  • Take a holistic approach to identifying business improvement opportunities, develop solutions, manage initiatives and identify the resources.

  • Ensure that the specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes.

  • Identify further opportunities for improvement.

Basic Qualifications:

  • Bachelor’s Degree and 5 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaOR

  • High School Diploma or Equivalent and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaOR

  • Zurich Certified Insurance Apprentice, including an Associate Degree and 5 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaAND

  • Experience in Organizational Effectiveness or Change Management

  • Experience in the application of existing and/or change management methodologies and tools

  • Project management experience

Preferred Qualifications:

  • Proven track record of leading change initiatives

  • Training, presenting and developing others

  • Crop insurance experience or Insurance industry knowledge and experience

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here ( . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $83,700.00 - $137,100.00.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere ( to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Illinois Virtual Office, AM - Remote Work (US)

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-LC1 #LI-ASSOCIATE