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Delta Air Lines, Inc. Ramp Agent (Customer Service Agent) - BOS in BOSTON, Massachusetts

Ramp Agent (Customer Service Agent) - BOS

United States, Massachusetts, Boston

Airport Customer Service


Ref #: 18921

How you'll help us Keep Climbing (overview & key responsibilities)

PLEASE READ: We are testing a new application process. Please visitthis link ( and complete the steps to be considered for the role. After you click the application button, we'll ask a few basic questions about yourself. These questions will take 3 minutes to complete. You may apply directly from your phone, tablet, or desktop computer.

Ramp Agents hired to work at the BOS airport receive a $2,500 sign-on bonus after six months of employment (effective August 1, 2022).

Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Ramp Agents to join the Delta family. As a Ramp Agent, you will work with an innovative team whose common goal is to ensure that our customer's baggage and cargo arrive safely and on time. The Ramp Team has a direct impact in driving a positive customer experience.

This an entry-level position with immense growth opportunities. We’ll provide the tools to reach your career goals through direct mentorship from leadership. Whether you want to stay within the operation or explore another avenue at Delta, we’ll help you keep climbing.

Watch thisjob preview ( to learn more about the benefits and responsibilities of this career opportunity at Delta.

The starting pay for Ramp Agents in Boston, MA is $19.04 per hour. Additional pay increases occur regularly through 10.5 years.


Your shift will vary between 20 to 40 hours per week, including afternoons, evenings, weekends, and holidays. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive, such as loading and stacking bags weighing up to 50 pounds. Ramp Agents are comfortable working in confined spaces and on their knees for an extended period in aircraft bins. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few). We practice safety-conscious behaviors in all operational processes and procedures. Some of your daily tasks include:

  • Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.

  • Safeguard cargo, baggage, and mail from damage, loss, and weather.

  • Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.

  • Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way:

  • Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match

  • Paid time off including vacation, holidays, and paid personal time

  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

  • Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling

  • Domestic and International (standby) Flight privileges for employees and eligible family members

  • Career development programs to achieve your long-term career goals

  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto/homeowners/pet insurances

What you need to succeed (minimum qualifications)

  • Demonstrates that privacy is a priority when handling personal data.

  • Embraces a diverse set of people, thinking, and styles.

  • High School diploma, GED, or equivalent.

  • Must be at least 18 years of age.

  • Must have a valid driver’s license.

  • Must be proficient in English.

  • Possess basic digital literacy.

  • Ability to occasionally lift bags weighing between 50 and 70 pounds.

  • Pass a post-offer pre-employment drug test.

  • Pass a physical ability test (PAT).Click here ( ) to watch a video explaining the PAT and to help you prepare.

  • Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.

  • Be authorized to work in the U.S..

  • Must wear required, company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.

    Delta Air Lines is an equal opportunity employer/Affirmative Action employer including disability/veteran and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements.

What will give you a competitive edge (preferred qualifications)

· N/A

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here