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Beth Israel Lahey Health Radiology Senior Director of Operations in Boston, Massachusetts

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Senior Director of Operations for the Radiology Department at BIDMC is a pivotal member of the Radiology Senior Leadership team. The Senior Director is responsible for the operations of the Radiology Department located at BIDMC, Chestnut Hill Square, 1101 Beacon street, Lexington and Chelsea through direction and coordination of the technical, nursing and support areas of the department to provide efficient and effective patient care and quality imaging in accordance with established guidelines and BIDMC policies and procedures. This position reports to the Chief Administrative Officer for the Radiology Department.

Job Description:

Primary Responsibilities:

  • Directs the technical areas of the Radiology Department through training, development, planning, counseling, and establishment of departmental goals and procedures in accordance with BIDMC policies and TJC.

  • Oversees the Modality Directors and Managers across Radiology Departments to manage all HR, operations, workflow, finance, equipment, and patient care matters. Works closely with Radiology Technical Directors, Managers Supervisors, and staff to facilitate career progression, team building, and community across the Department.

  • Monitors departmental performance to ensure quality of work and conduct of technical staff.

  • Serves as a liaison with referring and collaborating Departments across the hospital and BILH network to ensure timely, safe, and accessible care for all patients referred to Radiology.

  • Facilitates, in conjunction with physician liaisons and modality Directors, quality and process improvement activities for the department.

  • Works with the Radiologists and other leadership, providing technical in the evaluation and development of new technical procedures or inventions.

  • Oversees Radiology equipment management, capital investments, and maintenance in collaboration with BILH Clinical Engineering, outside vendors, and Modality Directors

  • Working closely with Directors and Facilities to ensure timeliness and coordination of service and installations to minimize disruption of operations.

  • Participates and represents Radiology in the Medical Equipment Management Committee ensuring TJC compliance.

  • Partners with the Department Finance Director, CAO, and Modality Directors/Managers to oversee department operating budgets, including being responsible for volume, charge, and expense performance to budget for all areas of oversight.

  • Participates in the development of department-wide business, operational, and organizational models.

  • Must be readily available to discuss with professionalism and understanding problems that arise relative to patient care and technical procedures with patients, authorized family members, and hospital staff.

  • Supervisory responsibility (directly and indirectly) of >400 FTEs

  • Represents the medical center as a valued member of the Beth Israel Deaconess network.

Required Qualifications:

  • Bachelor's degree in Radiologic Technology/Imaging Technology, Health administration or related field required.

  • 8-10 years related work experience required

  • Advanced skills with Microsoft applications


Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.

Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.

Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.

Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Social/Environmental Requirements:

Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.

Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.

No substantial exposure to adverse environmental conditions

Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department

Sensory Requirements:

Monitor Use, Visual clarity <3 feet, Conversation, Telephone.

Physical Requirements:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

This job requires constant sitting, Fine Manipulation using both hands, Keyboard use.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled