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Oracle Programmer Analyst 5-IT in Boston, Massachusetts

Job Description

Customer Reliability Engineering (CRE) is seeking a dynamic and self-motivated team player to join our team. As a valued member of the Application Cloud Services Excellence Organization, you will play a crucial role in delivering support and solutions to Oracle's customer base, acting as a customer advocate and providing both non-technical and technical assistance, some of the activities include :

Customer Support:

  • Resolve post-sales non-technical customer inquiries and technical questions via phone and electronic means.

  • Act as the primary point of contact for customers, facilitating strong relationships and offering guidance on diverse customer situations.

Technical Expertise:

  • Provide strategic technical support to ensure the highest level of customer satisfaction.

  • Utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.

  • Act as an expert member of the technical problem-solving team, addressing extremely complex and critical customer issues.

  • Conduct on-site customer visits as needed.

Leadership and Mentorship:

  • Contribute as a leading individual and team member, providing direction and mentoring to others.

  • Work on non-routine and highly complex tasks, applying advanced technical/business skills in your area of specialization.

Technical Skills:


  • Oracle Database 9i/10g/11g/12c

  • Administration

  • RAC

  • Standby

  • ASM

  • RMAN

  • Linux

  • Fusion Apps

  • WebLogic Administration


  • 10g/11g Fusion Middleware products

  • BPEL

  • SOA

  • WebCenter

  • SBase

  • BI


  • Java

  • Scripting (Python/Shell)

  • Oracle Application Servers

  • Identity Management

  • OAM

  • OID

  • OIM

This position requires a wide range of technical skills, and the successful candidate will have the opportunity to contribute to diverse and challenging projects in a collaborative and innovative environment.


Key Responsibilities:

Cloud Operations Oversight:

  • Monitor day-to-day cloud operation activities for assigned customers, ensuring alignment with customer milestones.

  • Conduct regular reviews to guarantee adherence to the customer's operational objectives.

Issue Analysis and Resolution:

  • Analyze and troubleshoot the customer's top issues, directing them to the appropriate Oracle groups for resolution.

  • Serve as the primary operations point of contact for the customer, providing support during Go Live activities.

Performance Optimization:

  • Analyze environment performance in line with customer plans and collaborate with internal Oracle teams to recommend and implement corrective actions.

  • Lead initiatives to enhance system performance and ensure optimal functionality.

On-Site Support:

  • Travel to customer sites around critical milestones to provide on-site support and ensure smooth project progression.

  • Actively participate in Performance Testing to facilitate seamless execution.

Application Service Excellence:

  • As a valued member of the Application Service Excellence organization, take a lead role in designing, developing, modifying, debugging, and evaluating programs for highly complex application implementations and production systems.

  • Provide expertise in analyzing existing programs and formulating logic for new internal systems.

  • Develop comprehensive conversion and system implementation plans.

Leadership and Innovation:

  • Provide leadership and expertise in managing extremely complex internal systems, often at the forefront of technology.

  • Recommend and justify major changes to existing internal systems, contributing to the continuous improvement of processes and standards.

  • Collaborate with cross-functional teams to drive innovation and efficiency.


  • Bachelor's or Master's degree, or equivalent experience relevant to the functional area.

  • Ten or more years of related experience recommended


Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $45.53 to $95.91 per hour; from $94,700 to $199,500 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

  9. 11 paid holidays

  10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

  11. Paid parental leave

  12. Adoption assistance

  13. Employee Stock Purchase Plan

  14. Financial planning and group legal

  15. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.


Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer