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Beth Israel Lahey Health Program Manager in Boston, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)

Job Summary: Develops, implements, manages and evaluates the administrative operations and resources of a research program.

Job Description:

Essential Responsibilities:

  1. Serves as the administrative resource and liaison for the program, interacting with all levels of personnel, both internal and external.

  2. Is knowledgeable in all aspects of assigned trials to be able to evaluate questions and problems.

  3. Ensures that all program policies and procedures are developed and up to date.

  4. Maintains daily correspondence (via email and phone) with all team members and external study/project sponsors in a professional and timely manner, archiving records of correspondence per NIH, FDA, and/or other applicable Federal, State, and local regulations.

  5. Develops program-specific performance measures to assess effectiveness and success of program components. Implements data collection processes and communicates performance through periodic reports to working and executive groups.

  6. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None

  7. Assists in planning, monitoring and/or managing budget in functional area of department.

Required Qualifications:

  1. Bachelor's degree required. Master's degree preferred.

  2. 3-5 years related work experience required and 0-1 years supervisory/management experience required

  3. Experience in Program development and implementation.

  4. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Competencies:

  1. Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

  2. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  3. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

  4. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

  5. Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

FLSA Status:

Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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