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Beth Israel Deaconess Medical Center Program Coordinator in Boston, Massachusetts

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Program Coordinator

Department Description:Working in the Hematology/Oncology Department, the Program Coordinator will support the maintenance and oversight of the department's new patient databases, scheduling patient appointments as well as helping to coordinate and help navigate patients into and throughout the BILH Network for their Cancer Care.

Job Location:Boston, Massachusetts

Req ID:42873BR

Job Summary:Coordinates and oversees administrative operations within assigned program/department areas.

Essential Responsibilities:

  • Implements and coordinates administrative procedures, processes, services and systems for the assigned program/department. Trains other staff in proper methods and procedures to ensure the accuracy and quality of work.

  • Provides administrative support to staff/patients in assigned program/department areas. Schedules and prepares materials for appointments, meetings and special events. Coordinates program correspondence, calendars, projects and travel arrangements as needed. Ensures that staff are informed and supplies and equipment are available.

  • Develops, maintains and oversees program databases. Compiles data; prepares, summarizes and distributes regular and ad hoc reports. Coordinates, tracks and monitors program expenses, invoices and billing with appropriate cost centers and budget.

  • Monitors and evaluates the effectiveness of the program administration. Collaborates with program leadership and members to identify other program/department needs. Recommends and implements modifications to improve effectiveness.

  • Coordinates and oversees preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies. Maintains accurate records for compliance. Participates in quality improvement projects.

Required Qualifications:

  • High School diploma or GED required. Associate's degree preferred.

  • 1-3 years related work experience required.

  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.


  • Decision Making:Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

  • Problem Solving:Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

  • Independence of Action:Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

  • Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.

  • Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  • Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  • Team Work:Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

  • Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.Learn more ( about this requirement