Penn Foster Product Manager, Career Programs in Boston, Massachusetts
Penn Foster is on a mission to connect people to jobs by providing digital learning solutions for individuals, job training organizations, and employers looking for sustained career advancement and development of robust talent pipelines. The Occupational Product Manager role at Penn Foster is a critical part of that mission.
Our portfolio of career training programs is large and diverse, with concentrations in a few core industries. This role will be responsible for managing a portfolio of programs that include business and administrative, early childhood education, retail and hospitality, and criminal justice.
The right person will help Penn Foster develop a roadmap of work across all programs, prioritizing efforts to improve learner outcomes, including progression and retention rates, completions, and job success. You will partner with academic leaders, curriculum and content developers, learning analysts, and other stakeholders to identify pockets of opportunity and maintain alignment to employer-defined skills in these fields.
You will join a team of product managers advocating for a test-and-learn approach to product development, helping to instill a mindset of rapid improvement and outcomes-oriented work. And you will rely on evidence-based decision making and ruthless prioritization of work that adds value, clearly communicating product development decisions across the organization to build a culture of trust and transparency with all stakeholders.
Essential Job Functions:
Become an expert on our learners – bringing their voices, goals, needs, and challenges to every conversation and decision that gets made.
Be the spokesperson for our product internally, building trust and creating a shared understanding of strategy and execution across all stakeholders.
Work across departments to better align our programs to job opportunities and drive sustained improvement in business and learner outcomes.
Actively support our enterprise sales and client success teams as an expert on how our career programs prepare people for the workforce.
Analyze and monitor key competitors to stay on top of market trends and position our portfolio for growth.
How Success Will Be Measured:
Learner Outcomes – improve academic success, retention and progression, completion rates, and transition rate into jobs post-graduation
Product Quality – increase product adoption, ensuring learners develop key habits of success, and alignment to skills required to succeed in the workforce
Learner Satisfaction – create an intuitive and engaging user experience that makes it easy for learners to achieve their goals
Financial Performance – grow product revenue and profitability, increase market share and lifetime value
Knowledge, Skills, Abilities:
Education: Bachelor’s Degree
Experience: Ideal candidates will have 3-5 years' experience, with at least 2 of those years in product management, preferably in EdTech, workforce training & development, or digital consumer products company.
Skills & Capabilities:
Excellent Written and Oral Communication Skills – the ability to create shared understanding within and across teams at various levels of the organization
Leadership and Collaboration – ability to align the team behind a goal and work cross-functionally to achieve a vision
Data Literacy – experience and comfort working with data to draw insights and frame opportunities
Decision-Making – ability to evaluate opportunities and solutions, weighing costs and benefits, and selecting projects that add the most value to our learners
Market / Customer Research – product managers should be customer experts, bringing the voice of the learner into everything we build and do
Equal Employment Opportunity:
At Penn Foster we are proud to be an Equal Employment Opportunity employer. We are committed to creating a work environment that embraces and celebrates diversity. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other status protected under federal, state, or local law.
At Penn Foster, we are dedicated to helping over 300,000 students each year achieve their goals through affordable, accessible, career-focused learning. Our mission has remained the same since 1890: to enhance the lives of our students and clients through the acquisition of skills and credentials that can help them work toward their career and life goals. Together with our extensive partner network of leading employers, community-based organizations, and academic institutions, we close skills gaps and are building a workforce that’s prepared for the future job market. We aim to help businesses thrive by mobilizing their individual workers and energizing communities with opportunities for growth and progress. We are proud to play a role in the success of over 80% percent of our graduates that see improvement within their careers, as they inspire us to keep finding new ways to further our reach and broaden horizons. Join the Penn Foster movement and start working toward a better future today.
What We Offer:
We offer a competitive base salary, plus a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, parking & commuter benefits, a 401K with a company match, plus free access to all of our online programs.
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