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VMware Product Designer, MAPBU Services Strategy - Opportunity for Working Remotely in Boston, Massachusetts

About Us

Ready to build? So are we. Come join VMware’s new and exciting Modern Applications Platform Business Unit (MAPBU) team, made up of products and services under the Tanzu portfolio to help customers build, run and manage their most important applications. To learn more about Tanzu watch this video. ( #TeamTanzu


You have strong product design instincts, and an appreciation for and understanding of lean, agile and user-centered design values, principles, and practices. You are excited by the mission and organizational value that technology can unlock. You thrive in a complex ecosystem, collecting, sharing, and synthesizing input from many directions and enabling your organization to continuously deliver customer value. You love working with effective teams and driving excellence in practice. You are inspired by the opportunity to help customers and partners modernize their in-house software development capabilities. You bring humility, empathy, and a learning mindset to everything you do. You believe in doing the right thing and doing what works.

What you’ll be doing

You will be working on the VMware Tanzu Labs Services Strategy team. You’ll help manage our Services Portfolio, and continuous improvement of it based on learnings. You’ll apply your skills in lean UX methodologies, as well as Product Discovery, to the work of ensuring our Services Portfolio has strong market fit. You’ll pair closely with Product Management to manage services through their lifecycle, identifying needs for new services as well as signals that services are no longer valuable. You’ll continuously mine insights from actual engagements delivered by the Services Delivery organization that are relevant for the improvement of the Tanzu product portfolio, and share these insights back with the Product organization. Primarily, you’ll be responsible for ensuring we have a strong system in place for Solution Discovery, which means that we have access to insights from the market and our customers to inform how we evolve how we solve for high-value customer needs in the most efficient way.

You will be responsible for

  • Solution discovery. Working with teams to discover customer problems, and create valuable, desirable and feasible solutions. Ensuring we have strong feedback loops between sellers, services delivery, customers, partners, and the product team. Working closely with Product Management to ensure that the signals are pulled from the “noise” and acted on, and inform the right backlogs. Ensuring we have a strong system in place for this, and that it successfully scales.

  • Enablement. Ensuring that we are effectively training people-- on-staff consultants, partners-- to successfully deliver services, ensuring sellers are effectively prepared to sell them, and applying a user-centered approach to how we iterate. This involves strong partnership with a number of teams, internally.

  • Communications: Ensuring those stakeholders who stand to benefit from learnings through Solution Discovery-- particularly, but not exclusively, members of Product & Services-- are always aware of important patterns and insights, and are creating experiments to act on them as needed. Creating transparency with respect to what we do.

Required Skills & Experience:

  • 5-8 years Software Product Design or similar experience, shipping products to users (enterprise or large-scale consumer products preferred)

  • Experience navigating large organizations and an understanding of complex stakeholder relationships is a must

  • Experience with multiple backlog management tools including Jira, Gitlab (and/or enthusiasm to learn)

  • You are highly competent in all areas of Product Design, from user research, experience, interaction, and visual design.

  • Experience with lean and agile philosophies

  • Experience operating in a highly technical environment and translating complex design patterns into simple solutions

  • Experience in training, mentoring, and/or upskilling designers

  • Ability to expertly facilitate collaborative design activities in a workshop context

  • Excellent communication, presentation, and organizational skills with a strong work ethic

  • A portfolio of design work that represents your design process

  • Experience closely collaborating with engineers, designers, project/program managers, and a variety of other roles within an Enterprise

  • Experience working independently with clients or stakeholders in a consulting role

  • Familiarity with modern design tools such as Figma or Sketch

  • Ability to rapidly iterate on prototypes

  • Ability to articulate design direction and communicate the designs to Product Managers and Software Engineers

  • Consistently provides direct and impactful feedback in design reviews

  • Strong consensus and alignment building skills

  • Frequently engages designers in their own/adjacent product teams to help them grow their skills and design toolkit

Desired Skills and Experience:

  • Service Design experience

  • User research experience in technical domains

  • Some visual identity and branding experience

  • Experience with data visualization

  • Contributes to the culture of the Product Design team by participating in design-led projects, events and discussions

What’s it like to work at VMware

We believe that teams should spend more of their time delivering incremental value and less on building infrastructure. We’re building platforms, tools, and automation, including Tanzu Application Service, Tanzu Kubernetes Grid, and Tanzu Mission Control, to enable our customers to easily and confidently develop and run the software that powers their organization. Hundreds of companies and government agencies rely on our platform to meet the needs of millions of their customers. Our engineers embrace Extreme Programming (XP) as a way to go fast forever and deliver remarkable results. Our product managers and product designers work side-by-side with our engineers in small, empowered teams, using Lean and UCD as guides. We measure success by making our customers more productive, as software developers, product managers, and product designers.

Our Principles

  • Empower Teams - Diverse teams with shared context, psychological safety, and decision-making authority move faster.

  • Start Simple - Learn just enough to begin and let the work inform the direction.

  • Embrace Change - Expect change and turn it into opportunity.

  • Deliver Early and Often - Ship value to users and measure impact to lower risk.

  • Improve Continuously - We are always learning and humbled by what we don’t know.

  • Contribute to Open Source Communities - Share our time, tools, and methodologies to maximize our impact.


JoinTanzuServices referral campaign

Category : Services and Consulting

Subcategory: Consultant

Experience: Business Leadership

Full Time/ Part Time: Full Time

Posted Date: 2021-06-09

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

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