Massachusetts Jobs

MassHire JobQuest Logo

Job Information

Concentrix Process Optimization Analyst in Boston, Massachusetts

Job Title:

Process Optimization Analyst

Job Description

The Process Optimization Analyst is responsible for analyzing business processes and results; managing change to processes and measures to support improvements in our performance; and managing the implementation of process improvements. This is a fast-paced role, requiring flexibility working with a number of different business units, while additionally being exposed to a variety of teams. This role is not for the faint of heart as you will be asked to continually solve new problems, learn new systems and techniques, and make your mark across the entire organization. This position will work with senior team members to understand how other processes or systems may be impacted across the organization. This work is primarily focused on optimizing the global end-to-end Talent Acquisition and Talent Management processes and ways of working. This is a remote work opportunity.

Essential Functions/Core Responsibilities

Facilitates reviews to validate and update assigned process documentation at the required frequency

Leads development of new business processes that impact a single or limited number of cross-functional teams; determine success factors at the on-set of each process development project

Promotes use of standard operating procedures (and other forms of process documentation) and incorporation into centralized repository across all teams

Establish process controls, planning and developing requirements, objectives and strategies to effectively manage change with internal customers

Deliver and maintain follow-up documentation, change records and communication (including training as appropriate)

Serve on project teams and performs specific project work assignments such as resource requirements, planning time lines, estimating extent of process need

Improves the user experience of the teams tools and repositories by utilizing available technology

Identify and support analysis of best practices within Talent Acquisition and Talent Management as well as supporting groups

Design and maintain measures to evaluate the impact of current and changed processes on efficiency and profitability

Produce reports showing teams progress on reviews of existing process documentation, new or retired process documentation, use of processes by organization and other data needs as requested

Work with our Talent team to get feedback on our systems that can translate into technical enhancements needed to meet business needs

Candidate Profile

  • Experience with lean manufacturing/lean enterprise/Six Sigma methodologies and tools

  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred

  • Experience documenting and designing processes

  • Strong communication skills, both written and verbal

  • Experience with project management and facilitating change management, especially rolling out large-scale changes to a broad audience of distributed stakeholders

  • Identify risks, and drive action to mitigate and resolve issues

  • Proficient in Microsoft Office

  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

  • Self-starter, sense of urgency, and works well under pressure

  • Sense of professionalism and ability to develop relationships

  • Strong attention to detail

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.





USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time


For Regular and Temporary Employees: Healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.