Oracle Principal Technical Support Engineer - Exadata in Boston, Massachusetts
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and solving for our Electronic Support Services. A primary point of contact for customers, of whom you will facilitate positive customer relationships with Support and solutions and assist internal Oracle employees on diverse customer situations and called-out issues.
As a Principal Support Engineer:
You will offer strategic technical support to ensure the highest level of customer satisfaction.
Contribute by creating and applying automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
You are the product expert and valued member of the technical problem-solving/problem-avoidance team. Our team is routinely sought after to address very sophisticated, critical customer issues.
Our services may be frequently provided by on-site customer visits.
Ability to bring calm to challenging incidents
Mentor other team members, including junior staff
Possess seven years of relevant Oracle database product experience
Hold advanced degree or equivalent experience
Ideal candidate will work Pacific Timezone hours!
A successful candidate will have hands-on experience with
Oracle Exadata Cloud Services (ExaCC / ExaCS) implementation and administration
In depth knowledge of ASM and RAC architecture
Experience with clustering technologies from different vendors
Thorough understanding of the Oracle database features
Extensive hands-on interaction with large Database management systems
Familiarity with support tools and Oracle diagnostics is a plus
Programming and solving-knowledge in C , C+- Good knowledge on Unix, Linux and/or Windows operating systems
Good hardware debugging skills
Good understanding of OCI fundamentals
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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