Autodesk Portfolio Strategist in Boston, Massachusetts
Job Requisition ID #
The Portfolio Strategist is responsible for designing the customer success experience for our different Autodesk subscription plans. In this role, you will synthesize customer and stakeholder feedback to design the right mix of success offerings and services to support customer adoption and implementation of Autodesk technology for different customer segments and personas.
Advocate for and document the expected customer experience across different subscription plans, and work with delivery teams on how to execute on that experience
Establish and maintain cross-functional relationships and lead ongoing communication and alignment around success portfolio offerings
Provide program management for the design of success offerings that drive product adoption and expansion and enhance customer experience
Work closely with stakeholders across sales, product, and customer success to launch new and /or update existing success offerings
Use stakeholder feedback and customer and market data to inform offering development
5+ Years relevant work experience, especially in a Services or Offering Design function
Offering Strategy and / or Product Management experience
Knowledge of Customer Journey Mapping and Experience Design
Experience working effectively with global / virtual teams
Strategic thinker with demonstrated creative problem-solving skills
The Ideal Candidate
You understand the value of collaboration – you’re able to work with a variety of different stakeholders to create alignment and execute around common goals
You have a customer mindset – you can easily put yourself in the customer’s shoes and represent their point of view back to other team members
You crave creative challenges – you see problems as opportunities to solve. You are naturally curious and are constantly pushing to understand the “why”
You get stuff done – you know when it is time to turn from ideation to execution, and you do it flawlessly and with enthusiasm
You bring data to the debate – you are comfortable with gray but know a data-backed perspective will lead to better recommendations and decision making
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