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Sodexo Patient Services Manager 2 in BOSTON, Massachusetts

Unit Description

Join a great team where patients are at the heart of everything we do!

Sodexo is seeking a Patient Services Food Operations Manager 2 for Beth Israel Deaconess Medical Center located in Boston, MA .

Beth Israel Deaconess Medical Center (BIDMC) is part of Beth Israel Lahey Health ( , a new health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education. BIDMC is a world-class teaching hospital of Harvard Medical School and is in the heart of Boston.

The successful candidate will:

  • work with hourly associates toto exceed patient satisfaction

  • oversee Sodexo’s Patient Dining Program (At Your Request) and daily meal rounding inclusive of service recovery

  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience

  • perform tray assessments to ensure food quality, presentation and tray accuracy

  • maintain effective communication with patients and families to ensure high satisfaction level

Is this opportunity right for you? We are looking for candidates who have:

  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily

  • knowledgeof nutrition and specialized diets

  • experience in a food production setting, healthcare environment would be a plus

Employees who work at this location are required to be fully vaccinated against COVID-19 and have received an updated influenza shot as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.

Learn more about Beth Israel Deaconess Medical Center here:

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States.Continue your search for Food Service Management jobs ( .

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.

Key Duties

  • Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

  • Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

  • Establishes operating standards, implements quality improvements and communicates them to employees.

  • Performs audits and prepares reports.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


System ID 969685

Category Food Service

Employment Status Full-Time

Posted Range $56700 to $85800

Company : Segment Desc HOSPITALS