Massachusetts Jobs

75589BRJob Posting Title:Patient NavigatorDepartment:Medicine-Hematology/OncologyAutoReqId:75589BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Social ServicesJob Posting Description:

Patient Navigator

Job Summary: The Patient Navigator provides education and emotional support to patients, guiding them through the healthcare system. This role serves as a single point of contact for referring physicians, patients, and caregivers, providing resources and assistance with accessing supportive care services within BCH and in the community.

Values Statement: The Patient Navigator embodies the Hospital’s core values in all interactions with patients, families, and colleagues.

Duties Notice: The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities. In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Principal Duties and Responsibilities:

• Meet with and call patients and families to review the implementation of care plans. Refer patients to services frequently used in a clinic and specialized services as needed. Explain hospital/community-based resources to patients and families, providing documentation.

• Assess patients for referrals to resources. Act as a liaison with internal and community resources. Contact hospital and community resources to ensure access to services.

• Assist patients and families with scheduling multidisciplinary appointments. Review appointment schedules and instructions. Coordinate logistics for plan adherence such as appointment reminders and arranging transportation.

• Assist patients with applying for insurance. Provide insurance information to care teams to determine eligibility for services.

• Maintain relationships for accessing community-based resources. Provide outreach and maintain positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Report outcomes of referrals to the referral source.

• Document patient care and collect required data. Track outcomes and support strategic planning processes. Develop and maintain data.

• Attend and participate in care planning meetings to prepare patients for discharge or continuing care.

Licenses:

• License Required: None

• License Preferred: None Specified

Certification/Registration:

• Certification/Registration Required: None

• Certification/Registration Preferred: None Specified

Education:

• Required: High School Diploma / GED

• Preferred: Bachelor's Degree in Social Work, Human Services, or other related fields

Work Experience:

• Required: A minimum of one year of closely related experience

• Preferred: Experience with the clinic population or work with community resources

Knowledge, Skills, and Abilities:

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

• Analytical skills to resolve problems requiring the use of basic scientific, mathematical, or technical principles.

• Fluency in Spanish or Haitian Creole may be preferred.

Physical Requirements:

• Frequent lifting and carrying objects weighing up to 10 pounds.

• Regular sitting, stooping, and bending.

• Regular reaching and grasping objects at, above, and below shoulder level.

• Regular grasping and fine manipulation with hands.

• Regular proofreading and checking documents for accuracy.

• Regular inputting/retrieving words or data into or from an automated/computer system.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid