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Children's Hospital Boston Patient Navigator in Boston, Massachusetts

73445BRJob Posting Title:Patient NavigatorDepartment:Orthopedic Surgery and Research AutoReqId:73445BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Nursing SupportJob Posting Description:

This Patient Navigator will be responsible for:

  • Meeting with/calling patients and families to review the implementation of care plans. Referring patients to services frequently used in a clinic and specialized services as needed. Explaining hospital/community-based resources to patients and families, and providing documentation.

  • Assessing patients for referrals to resources. Acting as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.

  • May assist patients and families with scheduling multidisciplinary appointments. Reviewing appointment schedule and appointment instructions. Coordinating logistics for plan adherence such as appointment reminders and arranging transportation.

  • Assisting patients with applying for insurance. Providing insurance information to care teams to determine eligibility for services.

  • Maintaining relationships for accessing community-based resources. Providing outreach and maintaining positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reporting outcomes of referrals to referral source.

  • Documenting patient care and collecting required data. Tracking outcomes and supporting strategic planning processes. Develops and maintains data.

  • Attending and participating in care planning meetings to prepare patients for discharge or continuing care.

In order to qualify, you must have:

  • High School Diploma/GED required, Bachelor’s degree in Human Services or a related field is preferred

  • A minimum of one year of closely-related experience required

  • Experience with the clinic population or work with community resources is preferred

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • The analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.

  • Fluency in Spanish may be preferred.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid

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