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Children's Hospital Boston Patient Experience Representative (Waltham Ophthalmology) in Boston, Massachusetts

56268BRTitle:Patient Experience Representative (Waltham Ophthalmology)Department:OphthalmologyAutoReqId:56268BRStatus:Full-TimeStandard Hours per Week:40 Job Category:AdministrationJob Posting Description:At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Department of Ophthalmology in Waltham and discover how your talents can change lives. Yours included.

This Patient Experience Representative will be responsible for:

  • Maintaining files, records and databases. Entering information from source documents into computer databases and/or spreadsheets, compiling, scanning, printing and distributing periodic reports as needed. Maintaining department/office online document management resources.

  • Monitoring and maintaining professional and clinical calendars for multiple physicians.

  • Monitoring and maintaining clinic workflow for multiple physicians (i.e. confirming patients have been scheduled correctly and in a timely manner).

  • Inputting provider time off. Tracking of coverage needs, patient re-schedules, template closures, etc.

  • Preparing, routing and tracking routine administrative forms and documents. Routing materials for required authorizations and monitoring receipt by final destination. Communicating with other hospital departments to resolve delays and errors.

  • Answering, screening and routing telephone calls.

  • Performing routine clerical duties, such as opening and sorting mail, photocopying materials and sorting, collating and distributing documents.

  • Providing positive and effective customer service that supports departmental and hospital operations.

To qualify, you must have:

  • A high school level of educational development and one to two years of previous experience such as customer service, administrative, or experience in a health care setting.

  • Bachelor's Degree preferred.

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • The ability to work with diverse internal and external constituencies.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:WalthamRegular, Temporary, Per Diem:Regular