Job Information
Children's Hospital Boston Patient Experience Representative - Ophthalmology (Waltham) in Boston, Massachusetts
76093BRJob Posting Title:Patient Experience Representative - Ophthalmology (Waltham)Department:OphthalmologyAutoReqId:76093BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal folks)We currently have an open position in our Waltham office for a Patient Experience Representative role. This role is front-facing with our patients at our front desk and assists in check-in, patient scheduling, and patient concerns, and also assists with our call center and various projects throughout the department.
This is a hybrid position – one day remote, four days onsite at Waltham per week! The schedule is 8:30am – 5pm but may require covering the 11 am-7:30 pm shift, and may also require occasional coverage for a Saturday shift.
This Patient Experience Representative and will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting the patient encounter
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisor
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
To qualify, you must have:
A high school level of education, Bachelor's Degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:WalthamRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid