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Children's Hospital Boston Patient Experience Representative (Bilingual Spanish or Portuguese) in Boston, Massachusetts

59249BRTitle:Patient Experience Representative (Bilingual Spanish or Portuguese)Department:Ambulatory Services- PeabodyAutoReqId:59249BRStatus:Full-TimeStandard Hours per Week:40 Job Category:Hospital OperationsJob Posting Description:At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

This Patient Experience Representative will be responsible for:

  • Patient Encounter Management:

  • ​Providing positive and effective customer service that supports unit operations.

  • Collaborating with referring providers and practices.

  • Obtaining required authorizations to compile patient and staff schedules.

  • Scheduling / Call Center:

  • Answering incoming phone calls from patients and families in a high volume call center. Scheduling appointments for Boston Children's Hospital locations - including satellite offices

  • Entering patient information (insurance, demographics) into EPIC

  • Administrative:

  • Recording and forwarding messages, triages call for urgent information or services, initiates call for emergency services.

  • Provides routine clerical support as needed.

  • Process Improvement:

  • Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.

  • Assisting in implementing change in internal systems and procedures.

To qualify, you must have:

  • A high school level of educational development. Bachelor's degree, preferred.

  • Previous call center, customer service or administrative experience preferred

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • The ability to work with diverse internal and external constituencies.

  • The desire to join our energetic, hard-working team of support staff.

  • A commitment to quality customer service.

  • Strong organizational and communication skills and be able to multi-task in a high volume practice.

  • Bilingual Spanish or Portuguese strongly preferred.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability

Office/Site Location:PeabodyRegular, Temporary, Per Diem:Regular

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