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Boston Health Care for the Homeless Program Patient Benefits Coordinator II in Boston, Massachusetts

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here ( .

Job Summary:

Hours:  Full-time; 40 hours per week, Monday – Friday, 8:30am-5:00pm

Boston Health Care for the Homeless Program (BHCHP) is looking for a Patient Benefits Coordinator (PBC) who will be responsible primarily for assisting patients with the Social Security application process.  This includes helping with initial applications, reconsiderations, appeals, and making sure patients file the appropriate paperwork with the Social Security Administration while following up accordingly. The PBC will also be responsible for maintaining a database to track applications submitted by the program and will report on the outcomes. In addition, this position serves as back up for appointment scheduling and patient intake and involves outreach work at various shelter sites including assisting patients at the Barbara McInnis House respite facility (located at 780 Albany St.) as well as clinic sites across the Boston area.


  • Assist patients with their Social Security paperwork including initial application, reconsiderations, and appeals; assist patients and troubleshoot issues with applications for emergency assistance programs (EAEDC and SNAP); maintain the program’s internal Social Security database, tracking applications, and reporting on outcomes to the team; coordinate with patient’s care team to best prepare Social Security applications and appeals

  • Outreach to various shelter sites across Greater Boston, assisting patients with Social Security applications and relevant follow up; provide backup at shelter sites by greeting patients at the front desk and direct them throughout the clinic according to their needs

  • Work with other SOAR based programs in the Boston area and act as a liaison to the SOAR Massachusetts lead; help organize and attend quarterly Massachusetts SOAR meetings

  • Meet weekly for case conferencing with the internal Social Security team and be prepared to discuss outstanding cases

  • Work with Disability Determination Services (DDS) and their homeless liaison to ensure that patients are receiving timely decisions and follow up on their applications; attend quarterly meetings with DDS and act as the lead for homeless services


  • High School Diploma or equivalency

  • 2 years of benefits experience in a clinical environment preferred

  • Ability to work with minimal supervision successfully

  • Strong computer skills: Microsoft Office Suite including Access & Excel    

  • Familiarity with EPIC (electronic medical record) preferred

  • Bilingual (Spanish/English) preferred

    Compensation and Benefits:

  • The compensation starts at $23.00 per hour and increases based on years of experience.

  • BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

    Does this amazing opportunity interest you? Then we'd love to hear from you.

    As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

    Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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