Massachusetts Jobs

Overview

The Patient Access Representative performs functions that enhance patient access and increase revenue to the clinic. In this role, you advise patients regarding insurance coverage and financial obligations, completes registration and scheduling of patients in the automated registration/scheduling system, and collects payments.

Hours are 8:30am - 5:00pm (Monday-Friday).

As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Responsibilities

• Reviews and updates patient registration/demographic information

• Verifies and scans insurance information at time of service to ensure appropriate and complete information has been obtained

• Obtain referral waiver forms when appropriate

• Collect co-payments and self-pay payments for miscellaneous Joslin services

• Acknowledges patients arriving into the department

• Utilizes scheduling systems for many types of appointments

• Enters managed care referrals

• Provides general information to patients and visitors

• Provides support for incoming and outgoing phone calls and workqueue management.

• Other duties as assigned by management

Qualifications

• High School diploma

• Minimum of 2 years experience in a medical office setting, preferably Ophthalmology

• Exceptional interpersonal skills

• Knowledge of personal computer and automated registration/scheduling systems

• Knowledge of insurance and collection of payments

• Demonstrated skill in customer service, team building and problem solving

Joslin is an Equal Opportunity Employer of Minority/Female/Individuals with Disabilities/Protected Veterans. Joslin values diversity and inclusion, and we encourage diversity applicants.

Joslin Diabetes Center is an Equal Opportunity Employer and it is the policy of Joslin to prohibit discrimination of any type and to afford equal employment opportunities to employees, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, marital/parental status, disability status, protected veteran status or any other status protected by law. We comply with the laws and regulations set forth by the U.S. Department of Labor: EEO is the Law and EEO is the Law Supplement.

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES Joslin Diabetes Center is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact (617) 309-2595 for assistance.

Location US-MA-Boston

Job ID R3832-25

# Positions 1

Category Clinic

Pos. Type Full Time