Job Information
Children's Hospital Boston Patient Access Liaison (Tuesday through Saturday 9:30am to 6:00pm) in Boston, Massachusetts
75931BRJob Posting Title:Patient Access Liaison (Tuesday through Saturday 9:30am to 6:00pm)Department:Ambulatory Services- Outpatient AdministrationAutoReqId:75931BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: The Patient Access Liaison will:
Provide centralized scheduling services for the Shared Patient Access Center/Call center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals.
Interact with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarify information, and provide centralized registration and scheduling for service options of primary care and specialty care.
Register patients by collecting patient and insurance information.
Gather pertinent information for prescription and refill requests.
Receive routine complaints and issues during telephone calls. Reply with the appropriate predetermined response. Elevate non-routine issues to POD supervisor for further action
Attend and participate in team meetings as required. Contribute by making suggestions for process improvements
This position is fully remote and will work Tuesday through Saturday, 9:30am to 6pm.
Candidates should have:
1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting
High-school or GED diploma
Experience with Epic Scheduling preferred.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Full-Time Remote