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Omni Hotels Overnight Front Office Manager | $3000 Sign On Bonus! in Boston, Massachusetts

Overview

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

  • Handle all training with associates to ensure Omni Standards.

  • Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.

  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

  • Be very familiar with the hotel computer system for training maintenance and trouble shooting.

  • Complete weekly supply inventories to ensure adequate pars of such.

  • Complete rate discrepancy report and make needed changes.

  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

  • Prepare group information sheets.

  • Complete check-out with balance report.

  • Complete credit check daily.

  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

  • Assure knowledge and training of Marketing Programs of company and hotel.

  • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

  • Previous luxury hotel experience.

  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

  • Ability to stand for the entire scheduled shift.

  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

  • Four year college degree, preferably in the hospitality industry

  • Knowledge of Property Management Systems and related computer programs

  • Strong knowledge of Microsoft Office Software.

    Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf)

Job LocationsUS-MA-Boston

Posted Date5 days ago(9/22/2022 1:15 PM)

Requisition ID 2022-77588

of Openings 1

Category (Portal Searching) Front Office Operations

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