Massachusetts Jobs

Why This Role is Important to Us:

Under the direction of the Director, HR Projects, the Organizational Development & Learning Manager will be a key player in actively transforming the employee experience at Commonwealth Care Alliance. This essential role will actively engage in building and delivering best-in-class learning experiences across the employee lifecycle for employees at every level in the organization. The manager will plan, develop, facilitate, and manage a wide variety of learning programs including New Employee Orientation (NEO), Management Skills and Diversity, Equity, and Inclusion training. The OD&L manager will lead with an innovative mindset and forward-thinking approach to learning design and facilitation. Our ideal candidate will demonstrate agility, resilience, inclusion, and optimism in addressing the dynamic learning needs for all employees in our growing, dynamic, mission-driven organization.

Supervision Exercised:

• None

What You'll Be Doing:

• Researches, effectively designs, develops, and continuously refines customized training content in multiple modalities (blended, virtual instructor-led, e-learning, guides, and resource materials).

• Conducts needs assessments and translates results into creative and comprehensive learning solutions or support.

• Develop project plans and milestones, monitor and communicate project status, and identify and resolve issues related to learning programs.

• Translates complex content into relevant business terms using simple language.

• Creates, edits, and incorporates resource materials (e.g., guides, toolkits, etc.) to support assigned programs.

• Facilitates or co-facilitates learning and development programs, onboarding, and team effectiveness activities.

• Collaborates with Subject Matter Experts and business owners to prepare and implement company-wide talent development, learning initiatives.

• Employs a consultative approach, attentive to the requested outcomes and results.

• Designs using innovative techniques to ensure sustained learner engagement and skills application.

• Experience developing/supporting DEI efforts across learning and development programs.

• Supports New Employee Orientation (NEO) for all new employees and other programs as assigned.

• Prioritizes work by proactively calibrating organizational needs as they shift with demand.

• Collaborates effectively around shared goals.

• Demonstrates ease in adjusting facilitation style to any level -- including executive level -- audiences.

• Supports administrative tasks associated with program design needs.

Working Conditions:

• Standard office conditions. [Hybrid work environment]

What We're Looking For:

Required Education:

• Bachelor's Degree or equivalent experience.

Required Experience:

• 3-5 years' experience designing and delivering learning programs.

Desired Experience:

• Experience working in healthcare or non-profit human services organizations.

• Experience supporting multiple programs and team members to execute on team objectives.

• DEI program facilitation/design experience highly desired.

Required Knowledge, Skills & Abilities:

• Demonstrated ability to actively collaborate and build relationships with HR, Leadership and Employees.

• Creative instructional design and development capabilities, including coursework, blended and e-learning, job aids, and assessments.

• Exceptional facilitation and training delivery skills.

• Possess excellent skill and instinct at employing a variety of communication techniques

• Excellent writing and editing skills, and strong attention to detail.

• Strong organizational skills and problem identification and solutioning skills.

• Operates effectively and with agility in a face-paced environment.

• High level of proficiency with Microsoft suite of tools.

Desired Knowledge, Skills & Abilities:

• Proficiency with Microsoft Teams.

• Proficiency with Adobe Acrobat Pro

Required Language(s):

• English

Required Other:

• Standard office equipment

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.