Kimpton Hotels & Restaurants Operations Manager - Kimpton Nine Zero Hotel in Boston, Massachusetts
OPERATIONS MANAGER SUMMARY: As the Operations Manager you'll be responsible for providing quality guest service within the guidelines specified by hotel management. You'll lead all Front Office and Housekeeping operations (Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, and Night Audit). Your goal will be to maximize the performance of the hotel by providing the highest possible quality of guest service and product by cultivating a positive culture for all employees and by delivering remarkable financial returns to investors. In addition, you'll ensure employees feel the heartfelt Kimpton care through implementing fun programs and activities while also focusing on employee development. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead a flock of hardworking Guest Services departments that seek to provide extraordinary guest experiences, while performing within financial guidelines. Coordinate all duties performed by Front Office employees, monitor and maintain property interfaces. Set and maintain a high level of guest service and respond to social media sites. Assist with scheduling for all areas of Housekeeping and Front Office operations. Collaborate with the General Manager and/or Assistant General Manager to boost and implement company standards, company culture and programs. Ensure training of all employees working in your assigned department(s). Mentor, counsel, and discipline all the shift employees along with the department head. Indirectly responsible for supervising other hotel departments such as; Security, Engineering, and Reservations when needed. Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, and General Manager. SPECIFIC EXPERIENCE WE'RE SEEKING: Minimum of 3 years' management experience in hospitality or similar industry. Bachelor's degree preferred. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Ability to read, write, and verbally communicate effectively and professionally. Experience with Opera and Microsoft Office Suite is preferred. Flexible schedule, able to work evenings, weekends and holidays. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Minimum 3 years management experience in hospitality or similar industry. Bachelor's degree is preferred. Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Physical Demands : While performing the duties of this job, the employee is constantly required to reach, use a keyboard, dial, sit, stand, walk, see, hear, write, and speak. The employee is frequently required to bend, push, pull, handle (hold, grasp, turn, or otherwise work with the hand or hands), and finger (picking, pinching, fine manipulation). The employee is occasionally required to crouch, kneel, climb ladders and stairs, and balance. The employee is minimally required to squat, twist, stretch, and collate/file. The employee is frequently required to lift and/or move 10-50lbs and is minimally required to move up to 75lbs. Mental Demands : While performing the duties of this job, the employee is constantly required to produce detailed work, use reasoning skills, verbal and written communication, have customer contact, and handle multiple concurrent tasks and constant interruptions. The employee is frequently required to use math skills and give presentations. Work Environment : While performing the duties of this job, the employee may be continuously exposed to noise, and occasionally exposed to heat, odor, fumes, dampness, dirt, oil, grease, vibrations, and use of tools/equipment. Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.