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Home Depot Operational Training Manager in Boston, Massachusetts

Position Purpose:

The role ensures the quality delivery of leadership and business acumen to the DC Leaders. Leads as a subject matter expert in areas of technical expertise, organizational effectiveness, and leadership development programs. Provides guidance to retain, promote, and develop diverse, hi-potential talent for the Supply Chain DC organization. Partners closely with senior leadership for alignment and support in successful delivery and transfer of learning to the job. Provides consultation and guidance as needed. Plays a key role in growing and developing the Center of Excellence brand for the Company through multi-functional partnerships.

Major Tasks, Responsibilities & Key Accountabilities:

50% Training and event execution ensuring that appropriate, consistent, and effective operations training is offered for Distribution Centers (DCs). Oversees and directs the rollout/implementation of learning solutions related to strategic initiatives and conducts regular conference calls to assess learning needs of salaried leaders.

30% Partners and serves as the consultant to field HR and Operations teams to drive quality execution of position-based learning curricula and key on-boarding activities by monitoring training history data on learning execution in the DCs, evaluating delivery excellence and instructional capabilities of DC associates, providing on-going coaching and development, and monitoring and refining learning delivery activities and standards.

20% Supports operational process improvement initiatives which may include developing strategies and objectives to maximize productivity and leverage expenses for the Home Depot distribution center. May also include trend analysis, problem solving and developing associates in order to maximize contribution to the DC success - typically managed through Supervisors to achieve results from a large number of hourly associates.

Nature and Scope:

Position reports to Senior Logistics Manager, Center of Excellence

Environmental Job Requirements:


  1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Typically requires overnight travel 20% to 50% of the time.

Standard Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience:

4 years

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Additional Qualifications:

Ability to work a flexible schedule

Must be able to work weekends and holidays if schedule requires

Because of the nature of Retail Distribution, your flexibility to travel and support operational issues may be required

Preferred Qualifications:

Bachelors degree in Operations Management, Human Resources, Business, Logistics or related field of study

5 plus years in distribution industry or Home Depot equivalent

Multi-site experience

4 years of relevant work experience, preferably in a high-volume, mechanized distribution facility

Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels)

Proficiency in Microsoft Outlook, Word, Excel and PowerPoint software applications

Knowledge, Skills, Abilities and Competencies:

Technical Expertise

Customer Focus

Business Acumen

Presentation/Facilitation Skills

Applying Adult Learning Principles

Motivating Others

Developing Others


Comfort Around Higher Management

Understanding Others

Drive for Results

Dealing With Ambiguity

Communicating Effectively (verbal/written)

Interpersonal Savvy

Peer Relationships


Managing Vision and Purpose

Integrity and Trust


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.