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Graebel Companies, Inc. Onsite Move Manager in Boston, Massachusetts

Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service, and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love and integrity where you help foster an environment of respect, honor, and caring for those that interact with us. If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.

Graebel's Onsite Service Manager performs in home supervision of household goods moves. Acts in the best interest of the transferee during the move process to ensure professional delivery of services for Clients and transferees at origin and/or destination.

This is a Part-time position that requires significant travel.

Can be hired anywhere in the United States.

Required Skills

  • Effectively examine pre-move and/or pre-delivery services in order to understand the specific requirements for the origin and/or destination via move documentation provided by move coordinators.

  • Provide notification and instruction to necessary agents/parties of Onsite Service Manager involvement, schedule, and role.

  • Perform introduction call with transferee and explain the OSM role. Identify any areas of concern or special requirements.

  • Schedule personal travel according to process training and guidelines. Following the completion of services, file expense reporting timely according to guidelines also.

  • On service days, acts as the intermediary between the transferee and the moving crew. Serves as the point of contact for either party on issues or concerns that may arise during the move. Oversee services performed, ensures proper inventory procedures are followed and signs paperwork on behalf of the transferee if requested. Ensures that the transferee's move expectations are met and addresses requests of the transferee.

  • Communicate updates with the transferee's customer service contact each day, including any concerns, issues, or unforeseen services that require immediate attention/authorization.

  • Record move story in Salesforce system upon return in accordance with guidelines and process timing.

  • Performs other related duties as assigned or requested.

Required Experience

  • High school or equivalent required. May include specialized classes beyond high school. An Associate's or a Bachelor's degree preferred.

  • Minimum of 2 years relocation or household goods moving experience required.

  • Willingness to obtain Graebel's OSM certification within 3 months.

    Benefits Summary - Comprehensive benefits package that includes: 401(k), health insurance (medical, dental, vision), Employee assistance program, paid time off based on years of service, paid holidays per year, life insurance and disability coverage

    Our company’s mission includes a commitment to a duty of care to our employees and their families, our clients, and our business partners. Duty of Care means we safeguard others from harm. As a result, Graebel Companies, Inc will be strongly encouraging all employees in the United States to be vaccinated for COVID-19. Successful candidates for employment will be asked to provide the company with information regarding their vaccination (or non-vaccination) status after receiving a conditional offer of employment. Exemptions due to medical reasons or sincerely held religious beliefs will be granted as part of an interactive process.

    Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet