Robert Half Office Services Associate in Boston, Massachusetts
Description Position summary
The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in facilities conference room setup/breakdown mail/package delivery pickup within building Visiting Office preparation and other general service requests as needed.
bull High school diploma or equivalent.
bull Minimum 1 year office services experience preferably in a legal banking or large corporate environment.
bull Skilled in the use of mail phone email digital reprographics and mail equipment.
bull Familiar with general back office procedures to meet and maintain client satisfaction.
bull Proven customer service skills are required in order to create maintain and enhance customer relationships.
bull Good written and verbal communication skills including professional telephone and email etiquette.
bull Attention to detail with good organizational skills.
bull Must be able to meet deadlines and complete all projects in a timely manner.
bull Ability to handle sensitive and/or confidential documents and information.
bull Able to make independent decisions that conform to business needs and policy.
bull Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.
bull Must work well in a team environment.
bull Must be able to interact effectively with multi-functional and diverse backgrounds.
bull Ability to work in a fast-paced environment.
bull Must be self-motivated with positive can-do attitude.
bull Number and titles of direct reports if any: n/a
bull Received: Lead Office Services Associate Supervisor Manager Director
bull Internal: This position works closely with the Office Services team
bull External: Clients
denotes an essential function
bull *Utilize appropriate logs for all office services work.
bull *Ensure that job tickets are properly filled out before beginning work.
bull *Perform work in office services primarily reprographics mail and intake functions according to established procedures.
bull *Follow procedures to run jobs in proper order.
bull *Communicate with supervisor or client on job or deadline issues.
bull *Meet contracted deadlines for accepting completing and delivering all work.
bull *Troubleshoot basic equipment problems.
bull Be able to lift up to 50 lbs. on a regular basis.
bull Prioritize workflow.
bull Performs Quality Assurance on own and work of others.
bull Load machines with various paper toner supplies.
bull Answer telephone emails and place service calls when needed.
bull Interact with clients in person over the phone or electronically.
bull Adhere to Williams Lea policies in addition to client site policies.
bull Use e... Requirements Basic Office Skills
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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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