Massachusetts Jobs

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The Nicotine Cessation Specialist (NCS) should be prepared to answer the Quit line incoming or outgoing calls related to those who are seeking assistance in stopping tobacco or nicotine product use. The NCS will be prepared to engage in telephone discussion to help those calling for assistance. Specific duties and responsibilities include documentation of each call, responding to messages left on voice mail, and providing educational information as appropriate. The NCS must be flexible in time scheduling, understanding that schedules may be adjusted dependent upon the incoming call activity. The Commit to Quit line hours are 8:00 AM to 6:00 PM Eastern Time, Monday - Friday.

We are looking for kind, empathetic, and success driven candidates who want to help others, and be a part of a growing team to support beneficiaries and their families in their wellness journey. We are looking for individuals who have exceptional communication skills and a strong desire to help those who are struggling with Nicotine Addiction with the ability to maintain warmth and patience in tough discussions. We need you to have passion for encouraging others and providing positive reinforcement in a call environment.

Responsibilities include, but are not limited to :

• Answers incoming Quit line calls from those wishing to stop nicotine use.

• Completes all screening tool questions with appropriate information.

• Provides coaching to review results of screening, support of goal setting with a focus on personalized lifestyle health improvement of the beneficiary.

• Distributes cessation reference materials to those incoming callers desiring this information.

• Delivers appropriate referral information regarding local cessation treatment programs, mailed materials available, and local referrals for health-related treatment.

• Follows policy and procedures for the Quit line process.

• Actively participates in updating tobacco and vaping cessation information, as it becomes available.

• Complete beneficiary contact on those messages left on the answering system during unmanned call times or high-volume call periods.

• Coordination of Humana Military health and well-being programs, services, tools, and resources

• Participates in continuing educational training offered by appropriate sources to keep up with the most recent tobacco and vaping cessation information.

Our Humana Government Business government contract requires U.S. citizenship for this position.

Use your skills to make an impact

Required Qualifications:

• Our Department of Defense Contract requires U.S. citizenship for this position

• Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Services, previously known as eQIP - Electronic Questionnaire for Investigation Processing)

• HGB is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico.

• Must be a non-smoker/non-vaping

• Must have 3 or more years’ experience in health and wellness coaching, or customer service with health coaching experience

• Must have the flexibility to work any 8 hour shift between the hours of 8:00 AM and 6:30 PM Eastern Time, Monday – Friday

• Must be able to work 8 - 5 p.m. Eastern Time, Monday - Friday during the training period

• Strong organizational skills, including the ability to manage deadlines, multiple tasks, and priorities simultaneously

• Ability to serve as a discussion facilitator for beneficiary behavior change, and/or educator

Preferred Qualifications:

• Bachelor's degree

• A degree in Public Health, Community Health, Health Education and Promotion, Social Work or other Human Services field preferred.

• Bilingual in Spanish / English with the ability to read, write and speak fluently without limitations or assistance

• Motivational Interviewing coaching experience

Training

• Virtual training will start day one of employment and runs the first 2 weeks with a schedule of 8:00 AM – 5 p.m. Eastern, Monday – Friday. Observational training will happen after the virtual training period.

• Attendance is vital for your success; no time off is allowed during training.

Schedule Following Training

• Following training, you must have the flexibility to work an eight-hour shift between the hours of 8:00 AM and 6:30 PM Eastern Time, Monday – Friday.

• This position requires learning many systems, policies, and tools, and it takes time to become proficient in the role.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

• Wireless, satellite, cellular and microwave connection are not permitted, your connection must be hard-wired .

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$45,400 - $61,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.