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State of Massachusetts National Service Officer in Boston, Massachusetts

The National Service Officer supervises the processing of Veterans’ claims for Compensation and Pension and the representation of Veterans before the Rating Boards, the Hearings Officers and the Board of Veterans Appeals. She/he ensures that all Veterans’, their dependents and survivors, receives due process in their claims with the Department of Veterans Affairs and reviews the actions of the Rating Boards each day to monitor the effect of their decisions on our veteran claimants.

The NSO keeps abreast of changes in the administration of the U.S. Department of Veterans Affairs and adjusts service delivery to meet these changes, advises Municipal Veterans Agents of their duty to assist in the development of Veterans’ claims. Additionally, she/he attends regular meetings with the Director of the VA Regional Office and his or her staff.

The National Service Officer supervises the Office Staff by involvement in their duties and service work as it relates to Title 38 United States Code.

Preferred qualifications:

Veteran or Military Service strongly preferred

The ability to communicate effectively in writing and in oral expression, to write general, statistical, and technical reports, to analyze and determine the applicability of program data, to draw conclusions, and to make appropriate recommendations.

The ability to gather information by examining records and documents and by questioning and observing individuals.

The ability to maintain accurate records, to exercise sound judgment, and to accomplish work objectives where few precedents or guidelines are available.

The ability to maintain harmonious working relationships with others, to establish rapport with persons from different ethnic, cultural, and/or economic backgrounds, and to deal tactfully with others.

A willingness to work varied shifts and/or irregular hours (i.e. weekends, holidays, nights) and to travel for job related purposes.

The ability to anticipate and analyze difficult situations and take corrective action to prevent problems from occurring.

Qualifications acquired on job:

Knowledge of the laws, rules, regulations, policies, specifications, standards, and guidelines governing Department activities, particularly MGL Chap. 115, 108 CMR, and Title 38 USC; of the organization of state government; of the organizational structure and functions of the Department; of the types and uses of Department forms, documents, and reports; and of electronic data processing techniques.

Knowledge of the Department's organization, goals, objectives and programs.

Knowledge of the principles and practices of organizational behavior, of budgeting as it relates to program management, and of employee relations; knowledge of state budgetary procedures.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.


I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.**

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Department of Veterans Services

Title: National Service Officer

Location: Massachusetts-Boston- JFK Building

Requisition ID: 210001FH