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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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As the Global Head– Meetings & Events CoE – Venue Sourcing & Attendee Management , you will play a meaningful role on the Meetings & Events CoE strategy and operating model transformation initiatives within Meetings & Events. You will lead the Venue Sourcing Operations team in the CoE. The teams work as a connected unit with team members currently based in Mexico, Poland, Spain, and India.

What You'll Do

• Builds a roadmap of the transformation journey for Meetings & Events Venue Sourcing support via the CoE towards building long-term resilience into the business and crafting opportunities to drive efficiency while developing truly coordinated service support teams for our customers.

• Builds, maintains, and demonstrates positive relationships with internal Sales, Account Management and Operations teams and key decision makers to influence CoE adoption.

• Represents the “Voice of the Customers” within the COE leadership to advise and influence decisions on innovative solutions, processes, and partnerships.

• Resolves problems and removes obstacles through interaction with other functional departments.

• Documents business-value driven customer success stories and shared practices.

• Functions as the single point of accountability for process governance, projects delivery and reporting for the team.

• Maintains accurate and up-to-date tracking information of all matrices related to key performance indicators.

• Governs accurate records, system input, and complete file management as outlined in American Express M&E and client policies and procedures.

• Strategizes with leaders to analyze, forecast, and handle headcounts and operational measures to supervise results and ensure operational profitability.

• Coaches and develops the team by providing feedback on performance expectations and assisting with development plans. Conducts one-on-one meetings on a regular basis and ensures continuous improvements of the processes.

• Supports the team with handling routine activities like recruiting, budgeting, planning, project execution, quality improvements, partner relationships, performance evaluations, operational efficiency, and service level management.

• Provides performance-based rewards and recognition to reinforce behavior as it occurs.

• Functions as subject matter authority (SME) to ensure consistency and training for all, using standard methodology approach, experience, and knowledge.

What We're Looking For

• College degree or equivalent practical experience.

• Demonstrated ability in Meetings & Events, Business Travel, or related industries.

• 10+ years of shown people management experience in a diverse, global, and matrixed organization.

• Fair business communication skills in English language. Ability to speak in Spanish will be plus.

• Knowledge of M&E related technologies (like, Cvent) and their relevance and application in support of a global strategic meetings program will be an advantage.

• Excellent strategic, problem solving, analytical, presentation and communication skills.

• Ability to travel by airplane, boat, rail and/or car.

Location

United States

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)