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CVS Health Marketing Operations Director – CMX in Boston, Massachusetts

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As the Director of Marketing Operations on our CMX business, you own achieving operational efficiency and excellence in execution by building, using, and monitoring process & tools that improve the way that the CMX Marketing Team functions internally and across the broader CMX and CVS organization.

Operations is a newly formed function within the CMX Marketing organization. Your aim is to stand-up a team of project managers as well as resourcing and traffic managers that are responsible for building and sustaining enhanced capabilities that support efficient management and execution of the CMX Marketing and Sales campaign portfolio. We know that you are an enthusiastic change agent that thrives on building strategies and solutions to better enable agility and innovation, which leads to an enhanced ability to connect with partners (B2B) and customers (B2C) in innovative and motivating ways.

Primary Duties and Responsibilities:

In addition to oversight of the CMX Marketing Operations Team ensuing that campaigns are delivered on time you will have a keen eye for process excellence. Leading efforts to determine a methodology to review process opportunities, collaboratively design enhanced processes, develop documentation & operating instructions, in partnership with Learning & Development create change management/training/communication plans, and develop methods to ensure ongoing governance and optimization. You will guide the team on improving and monitoring processes to gain/maintain efficiencies while reducing cost, reducing cycle times, and improving cross-team goals and effectiveness.

Hybrid model with 3 onsite days/week at one of these locations:

Wellesley, MA or Boston, MA

Woonsocket, RI

New York Soho area, NY

Hartford, CT

Travel requirement is up to 25%

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Our Customer Success and Growth Organization (CS&G) is at the heart of our member, patient, and customer experiences as we have a unique focus on defining meaningful moments for those we serve. Our north star is creating heartfelt, personalized moments by listening to feedback to remove existing obstacles and simplify enterprise experiences. You are joining a team that cares for the well-being of our colleagues by working together in a supportive, collaborate and agile environment.

About CMX:

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.

Required Qualifications

  • 8+ years of experience in developing, enhancing, optimizing and automating business processes, ideally in the marketing space

  • 6+ years of experience in managing a team

  • 4+ years of experience in marketing operations, portfolio or project management disciplines

  • 4+ years of strategic planning and operations experience

  • Experience automating processes in tracking tools, such as Marketing Resource Management technologies (i.e. WorkFront) or similar

  • Advanced proficiency with Microsoft Office, including Visio

  • Trained and certified in Lean, Six Sigma or Agile

Preferred Qualifications

  • Extensive knowledge of marketing asset production, workflows, timelines

  • Strong comprehension and knowledge of project management best practices

  • Understanding of portfolio management - collecting, understanding, and reporting on portfolio details

  • Defining and utilizing key analytics & reporting that will help drive operational excellence

  • Ability to problem solve, identify root causes of obstacles, and address fundamental systemic and operational issues to accelerate results.

  • Skilled collaborator and influencer - drives progress through ideas, relationships and actions.

  • Business process improvement & implementation experience (in Marketing space)

  • Experience in change management best practices and communications

  • Experience leading, developing, and coaching a large, cross-functional team

  • Experienced collaborator and influencer - drives change through ideas, relationships and actions

  • Experience leveraging MRM and similar tools to successfully monitor and manage and extensive volume of concurrent projects

  • Reallocates people and resources appropriately to deliver on priorities

  • Finds common ground and acceptable alternatives that satisfy the needs of multiple stakeholders

  • Creates an environment that encourages colleagues to explore and pilot new ways of looking at problems, processes and solutions

  • Seeks, evaluates and applies best practices from inside and outside CVS Health to drive meaningful and impactful solutions

  • Manages through ambiguity and complexity to take calculated risks to solve problems, forge new paths for growth and achieve challenging goals

  • Works collaboratively to create clear goals, accountabilities and outcomes

  • Holds self and colleagues accountable for delivering results

  • Ensure that others have the resources, information, authority and support needed to execute initiatives

  • Is adept at working within the realities and constraints of the organization, understanding when to work within an existing framework sand when to push for changeEducation

  • Bachelor's degree required, preferably with a concentration in marketing or business

  • Master's degree preferred

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,500.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

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