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Nelnet Manager, Product Team in Boston, Massachusetts

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Responsible and accountable for product team leadership, including the growth, development and support of our product community. A product mindset is necessary as this individual is responsible for creating and nurturing a team with the skills and desire to delight our customers, deliver value to stakeholders and work with development teams to realize our product goals.


  1. Create and nurtures a product driven culture, focusing on building a product mindset for all team members.

  2. Coaches, motivates, and professionally develops direct reports.

  3. Collaborate with the Product team members on continued growth and development in areas of product ownership, product knowledge, technical acumen and business knowledge.

  4. Involved in the evaluation/development of associates and scrum team performance, health and culture.

  5. Builds strong relationships with IT, Product, and Operations leaders to seek feedback for continuous improvement.

  6. Educate employees on how to effectively communicate at all levels of the organization

  7. Part of product strategy leadership, collaborating with other product leaders to develop best practices, processes and tools.

  8. Sets clear team objectives and measurements aligned with organizational goals.

  9. Responsible for performance evaluations and recommending compensation changes.

  10. Promotes teamwork and cooperation within and across teams.

  11. Assesses and improves team health.

  12. Contributes to department staffing plans and budget processes.


Bachelor’s Degree in Business Administration, Computer Science or commensurate experience. CSPO or CSM certifications preferred.


3+ years in Product Team Area

2+ years leadership

Agile leadership preferred


  1. Ability to coach various levels of the organization on product concepts, agile concepts, communication and influence.

  2. Ability to tailor coaching/mentoring approach to a wide range of personalities.

  3. Demonstrates excellent judgment with strong analytical and organizational skills.

  4. Strong team oriented interpersonal skills.

  5. Demonstrated competency in resolving diverse and complex business/technical problems.

  6. Ability to be realistic but also inspire and motivate others to perform their best or advance their skills.

  7. Strong bias toward action and deliver of solutions/outcomes.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .

Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.

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