Wayfair Manager, Payment Fraud in Boston, Massachusetts, United States

Job Information

Wayfair Manager, Payment Fraud in Boston, Massachusetts

<p>The Fintech & Loyalty (F&L) organization builds and manages the foundational systems, financial products, and fraud detection and prevention services that provide customers with a secure, seamless, and rewarding payment experience. </p>

<p>F&L partners with 30+ organizations worldwide to provide a robust selection of gifting, paying, and financing options, to securely process $12B+ in annual transaction volume, and to detect, prevent, and mitigate fraud.  </p>

<p>Within F&L, the commercial team is responsible for:</p>

<p>Delivering profitable growth of F&L's portfolio of payment products (e.g., loyalty credit cards, Wayfair Financing marketplace, gift cards).</p>

<ul>

<li>Setting business strategy, influencing prioritization and resourcing decisions</li>

<li>Actively managing partnerships to maintain strategic alignment, tightly monitoring contractual SLAs and business performance  </li>

<li>Driving product adoption and usage through year-round, multi-channel marketing initiatives both on and off Wayfair</li>

<li>Negotiating favorable program economics with our partners to ensure as our programs grow, we deliver incremental value to Wayfair.  </li>

</ul>

<p>Lowering Wayfair's total cost of payments. </p>

<ul>

<li>Actively managing our payment processing relationships </li>

<li>Tightly monitoring invoices for accuracy, proactively engaging partners to identify cost reduction opportunities </li>

<li>Optimizing the mix of payment methods used at checkout</li>

</ul>

<p>Protecting customers and Wayfair from bad actors throughout the customer journey.  </p>

<ul>

<li>Managing partnerships to increase approval rates and drive fraud out of the system</li>

<li>Building in-house services and capabilities to detect, prevent, and mitigate fraud</li>

</ul>

<ul>

<li>Collaborate with all facets of the organization including Product, Engineering, and Analytics to protect Wayfair and our Customers from fraudsters.  This includes liaising with internal stakeholders across the Fintech & Loyalty organization, and in sister organizations that share overlapping data, KPIs, challenges, and opportunities.  </li>

<li>Help define, monitor, and improve payment fraud KPIs like fraud chargeback rate, fraud false positives, authorization rate.  This includes goal-setting and variance to goal analysis.</li>

<li>Deliver consistent, accurate reporting and insights to drive cross-functional alignment on performance and priorities </li>

<li>Day-to-day management of Wayfair’s fraud partnerships, leading monthly and quarterly performance reviews, ensuring invoice accuracy, and adherence to contractual SLAs</li>

<li>Perform deep-dive analysis to solve critical and complex business problems</li>

<li>Influence the Customer Communications Playbook, ensuring we maintain and build customer trust when fraud occurs</li>

<li>Maintain industry expertise through continuous education and involvement in the greater payment fraud community, synthesizing opportunities from market and competitive trends, and evangelizing best practices to a broad set of stakeholders </li>

<li>Explore new partnerships and support partner negotiations from technical diligence to contract execution</li>

</ul>

<ul>

<li>4+ years experience in the payments industry, preferably in fraud/risk, e-commerce, card payments, network brands, and acquiring</li>

<li>A solid understanding of financial services technologies and their intersection with commerce</li>

<li>Strong problem solving skills and comfort getting deep into the data; experience building a strategy based on data-driven insights</li>

<li>Comfort in drawing conclusions from data and making recommendations based on imperfect information; High proficiency in Excel, SQL, data visualization software (e.g. Tableau, Power BI - experience with Looker a plus), or other analytical tools preferred</li>

<li>Demonstrated experience owning and executing a strategy to drive tangible results across teams in a high-growth, entrepreneurial, and ambiguous environment</li>

<li>Effective verbal and written communication skills with the ability to leverage data from a multitude of sources to tell a persuasive story, tailor communication style based on the audience, and influence others</li>

<li>“Get stuff done” attitude – willingness to roll up your sleeves and engage deeply with analysts and managers, across multiple teams and agendas, to accomplish what needs to be done</li>

</ul>

<p> </p><div class="content-conclusion"><p><strong>Assistance for Individuals with Disabilities</strong></p>

<p>Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our <a href="https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU" target="_blank">Accomodations for Applicants form</a>.</p>

<p><strong>Need Assistance?</strong></p>

<div class="p-richtextsection">For more information about applying for a career at Wayfair, visit our <a href="https://www.aboutwayfair.com/careers/careers-faq" target="_blank">FAQ page here</a>. </div>

</div>

<p><strong>About Wayfair Inc.</strong><br>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>

<p>We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com. </p></div>

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Wayfair Manager, Payment Fraud in Boston, Massachusetts

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