Massachusetts Jobs

MANAGER III OPERATIONS

WHAT IS THE OPPORTUNITY?

Responsible for planning, controlling and directing an operational function and its staff. Through accurate forecasting, this position will ensure that the assigned budget center(s) stay within budget allotment. This position relies on Operations Supervisor or Operations Officer to oversee the day to day activities of the department, so its focus can be on the long-term, more strategic activities of the department and its function. Responsible for all projects assigned to operational department, compliance related activities and serves as subject matter expert and liaison on cross-functional task forces and project teams. Fulfill the role of a Third-Party Risk Owner by adhering to the Third Party Management Lifecycle policy. Responsible for managing the risks associated with third party engagements to include ongoing management and monitoring of each third party. Perform annual risk assessments to include, but not limited to VMO, BCP and other related requirements. Primary responsibility of maintaining required elements of the Business Continuity Management Program to create and maintain sufficient and appropriate plans, procedures and awareness to ensure preparedness for the continuity of day-to-day operations during a business continuity event.

What you will do

• Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals.

• May function as primary liaison with Core Banking, Commercial Banking Centers, other line units/departments, and vendors; ensures a good working relationship is maintained between departments and colleagues.

• Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure with specific emphasis on BSA and USA Patriot Act. This includes adherence to all internal and external requirements related to OFAC, AML, CTR, EDD and all other applicable compliance related functions as appropriate to the departmental assignment.

• Ensures staff receives appropriate training to maintain proper risk-related controls and knowledge of applicable regulatory requirements.

• Ensures that staff makes the appropriate decisions, which may include escalating to management, referring client transactions to KYC Department for enhanced due diligence or Compliance Investigations for potential Suspicious Activity Reporting as required under BSA regulations or Corporate Security for potentially fraudulent activities.

• Perform BSA/AML/OFAC reviews of client transactions as applicable to the departmental assignment.

• Manages and/or participates in departmental and bank-wide projects: formulates project plans; manages project resources (internal and external), tracks task assignments, and facilitates project meetings; implements strategy and project steps with consideration to constraints of budget, schedule and impact.

• Identifies, recommends and implements new processes, procedures and products to improve workflow, efficiency and/or profitability; oversees or participates in operations development and improvement programs.

• Responsible for developing business cases for initiating a project to implement new and/or improve business processes. Ability to seek and obtain the necessary approvals.

• Creates and facilitates changes by integrating new systems or processes with existing ones; measures results and identifies necessary corrective actions required to meet goals.

• Establishes and communicates a clear understanding of internal/external customer requirements and the importance of strong service relationships; maintains customer service standards and monitors and responds to trends.

• Seeks and implements industry best practices across operations; remains knowledgeable in industry trends and developments.

• Effectively communicates to inform, persuade, influence and direct others.

• Participates in the budget process and other finance related projects that impact the department and/or its function. Reviews monthly budgetary reports and general ledger reports to monitor expenses and adherence to budgetary guidelines.

• Directly or indirectly oversees all Human Resources and related functions, including hiring staff and personnel issues. This includes timely completion of performance appraisals, accurate payroll records, and the development and career planning of staff.

• Performs other duties as assigned or requested.

• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.

• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

Must-Have*

• Minimum 7 years banking operations experience in a financial institution required.

• Minimum 7 years banking and operations management experience.

• Minimum 3 years experience in managing projects and/or teams required.

Skills and Knowledge

• Management experience within financial services operations.

• Critical and strategic thinker. Knowledge of applicable regulatory requirements.

• Seasoned problem-solving, analytical and decision-making skills.

• Strong project management skills.

• Excellent verbal and written communication skills.

• Ability to create influential documents, presentations and group or team facilitation. Working knowledge of financial and budget process.

Compensation

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

*City National Bank does business in Miami and the state of Florida as CN Bank.

For more information about City National, visit cnb.com .

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION

City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/159726e0-aeb1-4058-9052-d7a2d69626b8.pdf)

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email (TalentAcquisition@cnb.com) or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.