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CVS Health Manager, Field Support Workforce Governance in Boston, Massachusetts

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is on a mission to transform healthcare. With a shared vision to make healthier easier, we are investing in new ways to care for our communities, built on the foundation of our brick-and-mortar footprint. In this environment, success for the Retail business depends on well-designed and effectively governed roles and responsibilities in the stores and field support ecosystem. As our business evolves, roles and responsibilities in the stores and field must adapt and change to drive outcomes and unlock value for the organization. As we seek to strengthen operational outcomes while providing meaningful work that differentiates us from other retail employers, empowering our people with the appropriate roles, responsibilities, and career pathing plays a critical role to business success.

The Manager, Field Support Workforce Governance, in partnership with and service to the appropriate cross-functional stakeholders, supports the governance, engagement, and performance of our Retail Field Ecosystem support roles, as well as our Total Store Staffing Strategy. An expert across our Retail colleague workforce, this person works closely with their pharmacy and front-store counterparts to build coherent support and guidance for Retail Field Leadership in times of change as well as steady-state. Comfortable both developing and delivering strategies that systemically enhance team performance, this person has a credible perspective on Retail hourly colleague staffing and career progression and is a SME on the sentiment and needs of our District-level support teams (DPCs, DTSMs, and DSPLs). In addition, this person supports the needs of the broader Retail Field ecosystem, e.g., annual goal-writing and stakeholder alignment, for DLs, RDs, etc.

The Manager, Field Support Workforce Governance, marries a commitment to improving colleague engagement, retention, and career pathing with a focus on operational tactics that drive awareness, alignment, and performance. This person is responsible to enforce and strengthen role clarity around job expectations, goals, and KPIs for field ecosystem support roles (e.g., DPCs, DTSMs, and DSPLs), and to keep these current as the business evolves, ensuring we are utilizing support roles to deliver the required operational and performance outcomes to unlock broader enterprise value. To that end, the Manager may develop proposals to design, test, and implement new or evolved roles for the field support ecosystem or Total Store Staffing to better position the organization for success. The ideal candidate therefore is comfortable with basic cost modeling and business case definition, pilot design and execution, and implementation planning and change management techniques.

With consummate organization, communication, and collaboration skills, the Manager, Field Support Workforce Governance effectively partners across Rx Regulatory, HR, Legal, IT, and Operations to deliver results that work seamlessly for our store and field teams. Discretion, judgment, and accountability are essential given the sensitive, impactful, and often confidential nature of the work.

Required Qualifications

  • 3+ years of full-time work experience in a retail and/or corporate environment

  • 1+ year building and delivering leadership-facing presentations and materials

  • Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals

  • Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines

  • Strong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business matters

  • Strong communication skills in both formal and informal writing and speech

  • Demonstrated growth mindset and willingness to learn and accept feedback

  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Preferred Qualifications

  • 1+ years of experience identifying and defining business problems and issues, and developing strategic, analytical, and financial frameworks to conduct analysis, build business cases, and measure success

  • 1+ years of retail store experience, ideally in-store as a Pharmacy Manager or Store Manager


Bachelor’s degree or equivalent relevant experience

Pay Range

The typical pay range for this role is:

$63,300.00 - $136,500.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.