Massachusetts Jobs

Unit Description

Do you enjoy a high energy, fast paced environment?

Sodexo is seeking a manager 2, Regional Operation for the Environmental Services Department at Tuff Medical Center, Located in Boston, Massachusetts. This is primarily a day shift position with some weekends and holidays. This position with report to a General Manager on - site.

• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;

• Respond to and/or managing calls through the Service Response Center;

• Be responsible for driving patient satisfaction scores;

• Provide a clean and safe environment for patients, visitors and staff;

• Work with the Environment of Care Committee and Infection Prevention Director;

• Effectively manage the Unit Operating System; and/or

• Support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who have:

• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;

• knowledge of patient care services in a healthcare setting;

• Service Response Center or call center experience;

• in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;

• a basic understanding of Environmental Services/Housekeeping services;

• experience with vendor and contract management, as well as union and contract negotiations;

• the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;

• experience effectively managing projects within agreed upon timelines;

• strong financial acumen and budget management experience;

• proficiency with computers and other technology;

• strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;

• 3-5 years previous General Manager/Director level patient transport or Service Response Center experience in a hospital or healthcare environment; and/or

• strong hospitality or customer service experience.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-MA-BOSTON

System ID 974179

Category Environmental Services / Custodial

Relocation Type No

Employment Status Full-Time

Posted Range $73400 to $110990

Company : Segment Desc HOSPITALS

On-Site