Softworld Learning Technologies Administrator in Boston, Massachusetts
Learning Technologies Administrator
Employment Type: Contract
Job Number: 233416
Job Description: As part of Service Management and Technology Services (SMTS), the Learning Technologies (LT) Administrator participates in the operation and maintenance of scholarly systems in support of HBS’ s academic mission. The LT Administrator is responsible for and provides technical leadership in support of the School’ s learning technologies. This position is responsible for the operational support and maintenance of resources used for instructional services. The LT Administrator works closely with project teams and oversees regular system updates and upgrades. This position requires flexible shifts ranging from 10am-6pm to 12pm to 8pm, Monday-Friday.
3 years of progressively responsible experience as an application administrator or end of the line support; experience with custom-built products preferred.
Demonstrated understanding of product management and development principles, as well as the entire Software Development Life Cycle.
1-2 years experience with Zoom platform administration
1-2 years experience with Panopto or Kaltura platform administration
1-2 years experience with Agile software development, Java web applications, Oracle 12, and Informatica.
1-2 years experience with platform administration, instructional design principles, practices, and/or theories.
Experience with other instructional technologies such as Qualtrics, and collaboration tools.
Answers all tier II support requests for learning technologies;
Escalates support requests to both HBS software development teams and third-party vendors, as required, and manages them to resolution;
Manages a backlog of feature requests and defects through regular backlog grooming of applications in the service portfolio;
Creates, maintains and executes a schedule of configuration changes, validation tasks and maintenance tasks to ensure seamless delivery of HBS academic programs;
Works within the School’ s existing infrastructure to assist in development, testing, and implementing of upgrades;