Massachusetts Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

John Hancock is currently transforming our Long-Term Care business to help our customers age in place and receive the care that they need. This team focuses on the delivery of solutions that create and support engaging and frictionless experiences for our customers, producers, and employees, leveraging vendors, digital platforms and/or solutions.

The Lead Product Owner will be focused on driving our Long-Term Care wellness and preferred provider strategies in an agile delivery model. They will act as the voice of the business and voice of the customer for the major components of the Long-Term Care Health & Prevention strategy. This role contributes to the realization of the Long-Term Care Health & Prevention strategy, vision, and OKRs by aligning and prioritizing business goals with actionable results.

Responsibilities

Responsible for business outcomes in alignment with segment/global priorities for assigned areas:

• Partner with team members to drive John Hancock’s Long-Term Care transformation and strategic priorities within the Health & Wellness pillar, represent the team on cross-functional work, identify issues, escalate as required, and recommend solutions to keep priorities on track.

• Acts as the voice of the business and voice of the customer within the squads to ensure business and end-user satisfaction

• Maintains an excellent understanding of business, customer, and end-user pain points, needs, and preferences

• Maintains an excellent understanding of relevant personas and customer journeys in order to advocate for the ideal experience

• Proactively monitors and shares industry, competitive and general business trends to enable strategic planning and delivery of outcomes in alignment with segment priorities

• Works as the “customer proxy” and consistently applies to customer lens to solutions

• Ensures the voice of the customer/partner is prominent and accurate in the definition of user stories

• Drives the strategy, planning and delivery of key capabilities for the Agile Release Train/major business journey, including features

• Primarily leads the Agile squad(s) in ensuring value creation for the business, customers, and end-users by owning the squad backlog and ensuring that the highest value work is always being executed

• Ensures the backlog is visible, clear and understood by all squad members

• Incorporates feedback from customer demos, interviews, user research, and engineering into the squad backlog

• Accepts the work outputs (i.e. completed user stories) of the squad by ensuring all stories meet the definition of don

How will you create impact?

You will be part of the Long-Term Care Health & Prevention team, reporting directly into the AVP of Long-Term Care Health and Prevention. This role is critical in enabling us to transform how we engage with our end customers and enable them to age in place and receive the care that they need.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What We Are Looking For

• Minimum of 8-10 years of experience in a business role enabling innovation or growth within the long-term care insurance industry or similar

• Business knowledge and understanding of long-term care insurance and understanding of wellness programs for the aging population.

• Understanding of providers of Aging Services (Home Health, Assisted Living, Skilled Nursing, etc.).

• Strong analysis and solution-oriented attitude.

• Demonstrated experience implementing solutions that drive business results.

• Exceptional understanding of project management methodologies and workflow design.

• Excellent knowledge of digital enterprise enablement technologies and practices

• Understanding of system design and analysis and user testing.

• Superior organization, communication, and interpersonal skills.

• Ability to cultivate relationships with key collaborators representing a broad range of functions and levels.

• Proficient in Excel, PowerPoint, Visio.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Being a Lead team member of a newly established innovative and transformational team

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture We lead with our Values every day and bring them to life together.

• Boundless opportunity We create opportunities to learn and grow at every stage of your career.

• Continuous innovation We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$114,975.00 USD - $206,955.00 USD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Company: John Hancock Life Insurance Company (U.S.A.)