Job Information
Blue Cross Blue Shield of Massachusetts Lead Engineer in Boston, Massachusetts
Ready to help us transform healthcare? Bring your true colors to blue.
What We Need
At BCBSMA, we are seeking an experienced Lead Engineer with Pega CRM experience to be part of the Service Center Enterprise Technology team. The ideal candidate will have strong knowledge on CRM capabilities and Pega platform with a strong sense of design patterns and scalable programming practices. Experience in integrating with multiple upstream and downstream systems is a must.
In this key role, you will be leading the development of a state-of-the-art CRM system for the Service Center organization with performance and user experience as key guiding principles. You will help define the development best practices, build reusable component libraries and review the outcome from multiple development PODs. You will be working closely with the vendor teams and product owners to help clarify technical questions regarding the CRM solution and Pega platform. You will ensure the quality of the deliverables are met by each POD team for their respective stories.
Your Day to Day
Provides overall Architecture/Design for implementation of solutions on multiple projects or one large complex project under the guidance of the technical outcome lead.
Create prototypes and proofs of concept as a means of eliciting and defining requirements.
Map business requirements to Pega Infinity capabilities and decide when and which custom solutions (custom config or custom dev) are necessary.
Leads or participates in business and functional requirements definition and prioritization/scoping of requirements and sizing of projects.
Collaborate with cross-functional team (strategy/planning, architecture, business operations and enterprise technology delivery) to determine how best to implement Pega solutions.
Accountable for contributing to the successful delivery and quality of technology solutions by driving difficult conversations and removing roadblocks.
Architect and deliver a robust data model that supports the requirements.
Coordinate and work with a team of Pega Lead Architects and developers to drive the various parts of the CRM solution.
Establish standards and patterns to be followed by the entire team.
Review and approve design artifacts and deliverables from various POD teams.
We're Looking For:
8 -10 years’ overall Solutions Architecture experience
5+ years in Pega CRM with minimum 2 years in Pega Infinity version.
Required Certifications: “Certified Pega Lead System Architect” (or) “Certified Pega Senior System Architect”. Optional license “Certified Pega Customer Service Developer”
Common Data Model knowledge with Healthcare data knowledge and strong data modeling experience.
Knowledge of contact center technology stack such Cisco Telephony, Verint, Medallia, Conversational Chat platforms.
Proven track record of successful project delivery of large enterprise implementations.
Excellent communication skills, equally comfortable with crafting emails as leading a white board discussion or delivering a technical presentation.
Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions
Preferred Experience and Skills
Healthcare payer industry experience.
Healthcare contact center or user experience related knowledge.
Experienced with Pega projects that involved large data integration and data migration activities as part of project scope.
Strong ability in documenting proposed current and future state in terms of solution architecture, functional/technical specifications, data integration and data migration solution design.
Experience in Dev Ops practices and Jira.
Experience in HTML, CSS and Javascript.
#LI-Hybrid
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
LocationBostonTime TypeFull time
Salary Range: $155,790.00 - $190,410.00
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page.
Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.
Our Commitment to You
We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.
Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.
Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.