Massachusetts Jobs

If you are passionate about technology and problem solving and looking for a high-impact role with a global leader in digital transformation, EPAM is the perfect next step in your career! As an EPAMer, you’ll have the opportunity to work with a supportive team, grow your IT support skills, and expand your career opportunities. Are you ready for the next step in your career journey? Apply now!

Req.#629559055

Responsibilities

• Provide support to end-users to solve end user computing issues and facilitate resolution of IT-related issues

• Manage local hardware including installation, relocation, addition and changing. (PCs, thin clients, notebooks, printers, servers, etc.)

• Maintain office infrastructure systems and facilitate software installation

• Configure computer operating systems and applications

• Monitor and maintain server room environment

• Update hardware inventory and track usage

• Follow all IT-related work instructions

• Assist in preparation for external audits

Requirements

• Ability to work in a distributed team environment

• Excellent communication and customer service skills

• Demonstrated ability to meet deadlines and SLAs

• Work well under pressure

• Knowledge of end user computing technology with a minimum of 2 years IT experience

• Background in troubleshooting network client/server issues

• Experience with desktops, thin clients, and laptop hardware

• Knowledge of active directory and group policies

• General understanding of IT Service Management practices involving service request management, change management, asset management, incident management, and problem management

Benefits

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.