Massachusetts Jobs

it service mapping manager.

• boston , massachusetts (remote)

• posted 2 days ago

job details

summary

• $75 - $85 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1057300

job details

job summary:

Our client is a well-known private Ivy League research University and Education Leader and they are looking for an IT Service Mapping Manager to join their growing team on a 6 month contract. This role will work 35 hours per week. The IT Service Mapping Manager will be responsible for researching, designing, implementing, configuring, and validating Configuration Management Database (CMDB) solutions to enable IT Service Management and Service Delivery. In collaboration with IT leadership and product owners, this role will establish an IT Service Portfolio, in alignment with ServiceNow's Common Service Data Model (CSDM) framework, and use business analysis and technical service mapping to connect service elements of the CMDB with technical Configuration Items (CI's) in the client's IT' existing multi-source CMDB. You will collaborate with stakeholders to translate service management needs into conceptual and technical solutions, while also creating and executing a roadmap to evolve the existing technical CMDB into a service-aware CMDB. This is a great opportunity for a Service Mapping Manager looking for their next role at a great university! Are you the next IT Service Mapping Manager for this amazing University? Reach out today with your updated resume for immediate consideration!

location: BOSTON, Massachusetts

job type: Contract

salary: $75 - 85 per hour

work hours: 9am to 4pm

education: Bachelors

responsibilities:

• Work at an expert level within the IT Service Management team to design service requirements, conduct gap analysis, and identify, develop, and tailor the CMDB and CSDM framework to align with the IT service portfolio needs and requirements.

• Collaborate with stakeholders to translate service management needs into conceptual and technical solutions. Create and execute a roadmap to evolve the existing technical CMDB into a service-aware CMDB.

• Responsible for business transition management to ensure that IT staff understand and are able to effectively utilize the service-aware CMDB for root cause analysis and effective IT Change Management.

• Contribute to the establishment of key CMDB performance indicators and service quality measures. Utilize the CMDB dashboard to monitor its health and provide findings to IT Service Management.

• Contribute to IT Service Management budget planning activities.

• Advise the client's IT teams on the establishment and enforcement of configuration management policies, standards, and procedures for controlling the lifecycle of configuration items. Develop and implement CMDB governance processes to comply with organizational policies, regulatory requirements, and industry best practices.

• Oversee the accurate and up-to-date population of the CMDB. Conduct audits and assessments to validate the accuracy and completeness of CMDB data. Eliminate stale, orphaned, and duplicate CIs through functional and technical processes.

• Work closely with IT product owners to establish and maintain accurate relationships between CI's and correctly represent dependencies and interrelationships within the IT environment.

• Abide by and follow the University IT technical standards, policies and Code of Conduct.

qualifications:

• Experience level: Manager

• Minimum 5 years of experience

• Education: Bachelors (required)

skills:

• Service Mapping

• CMDB

• Management Database

• configuration management

• Manager

• Configuration Management Data

• servicenow

• servicenow

• IT Service Management

• Manager

• Manager

• Manager

• ITSM

• ITIL

• Service DesignEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.