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CVS Health Inclusive Design - Tools & Automation Lead in Boston, Massachusetts

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

CVS Health, Digital is looking for an Inclusive Design - Tools & Automation Lead with experience working in a large, matrixed organization. We believe everyone deserves good design and understand the importance of access and inclusion in healthcare. As a senior member of the Inclusive Design team, you will help ensure we’re delivering accessible web and native experiences by evolving our tools and automation . Partner cross-functionally with product, engineering and shared services to continuously improve and standardize design deliverables to best meet the needs of our customers and communities. You’ll work closely with the design system team and create new opportunities for automation.

The successful candidate will have a demonstrated history of success delivering and maturing design processes, best practices, deliverables and tooling within a design organization. The ideal candidate will have experience improving communication of design intent and have an understanding of the needs of engineers to best enable the development of accessible web, iOS and Android experiences.

Required Experience:

  • 8+ years experience in accessibility or inclusive design

  • 4+ years experience working in a centralized design accessibility role and/or experience in design system accessibility

  • 2+ years experience maturing design tools and processes for accessibility

The Successful Candidate will have:

Accessibility Knowledge:

  • Deep understanding of WCAG, Assistive Technology and the ability to articulate human need

  • Understands the shortcomings of WCAG, WCAG’s intent and how user experience and accessibility overlap

  • Deep understanding and vocal advocate of inclusive design

  • Comfort in both design and technical aspects

  • Widely recognized as an expert in one or more subject areas in the accessibility community

Communication Skills:

  • Prompts conversations with questions, has a growth mindset

  • Consistently asks meaningful and insightful questions that drive to a resolution

  • Provides feedback and resources to others across the team

  • Empathic listener and persuasive speaker

  • Provides specific domain expertise input in team discussions

Work or Lived Experience:

  • Likely to have published and be seen as an expert in a universally respected accessible forum, journal, or blog

  • Exposed to an Assistive Technology, can name most ATs, can express why AT is important to people with disabilities

  • Has applied experience with inclusive design

  • Takes initiative, shows accountability

  • At least one 'added value' knowledge from the following list:

  • iOS design/ development

  • Android design/ development

  • Web development/ architecture

  • User testing/ research

  • Voice technologies

  • Game design

  • Security

  • Contributor to accessibility organizations, online content, etc.

  • Has published in their area of domain expertise

  • Has spoken about their area of domain expertise at conferences, etc.

Emotional Intelligence and Maturity (EQ):

  • Takes initiative, shows accountability

  • Shows confidence in their skills and ability to mentor others

  • Leads with empathy and seeks to understand

  • Intellectual curiosity is evident

  • Confidence and self-awareness to work with UX and UI teams

Responsibilities of the role:

  • Creates learning opportunities and proactively builds a specialist repository to capture and share their domain expertise

  • Mentor designers of all levels in their domain expertise area

  • Collaborative contributor to design a11y initiatives

  • Weighs in on policy interpretations and helps shape organizational point of view in areas of domain expertise

  • Works actively to partner with other Accessibility Designers to support their learning journeys

  • Actively promotes the value of their domain expertise across the organization and offers specific training and mentoring to Colleagues interested in that domain or domains

  • Influential beyond their role and known as the “go to” person

  • May also fill a non-traditional role within the organization in user experience research and/or provide leadership and guidance based on their own lived experiences and unique insight into the world of disability

  • Provide training, education, workshops, and individual review sessions throughout the design process from concept to creation to team members not versed in accessibility design

  • Thinks bigger scale and finds partners for enterprise solutions

Pay Range

The typical pay range for this role is:

$118,450.00 - $247,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit

We anticipate the application window for this opening will close on: 07/26/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.