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Pine Street Inn Housing Stabilization Specialist in Boston, Massachusetts

Housing Stabilization Specialist

Department: Housing Placement

Office: 444 Harrison Avenue

Location: Boston, MA

Position Type: Direct Care

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time


SCHEDULE: 40 hours; Monday - Friday 8:00am-4:30pm with availability for early mornings, evenings

Pays $23.48 per hour DOE,

This position carries a retention bonus of $4000.00, payable in instalments of: $500.00 at 1 month, $ 500.00 at 3 months, $1500.00 at 6 months, and $1500.00 at one year.

"This bonus is only available to new external hires to Pine Street Inn, including temporary staff who are thereafter converted to permanent employment status. This bonus is not available to Pine Street Inn staff or paid interns or paid co-op students who are seeking a transfer to this role. This bonus is only payable for work actually performed in the role. Employees who leave their position before they have worked all the time required for each bonus instalment will not be eligible to collect further payment for their prior position, even if they stay at Pine Street Inn."

LOCATION: 444 Harrison Ave, 363 Albany St, 1 Lingard St, community-based work



The Housing Stabilization Specialist (HSS) will work within a team of Housing Placement Specialists, a Clinician, and a Housing Benefits Navigator to ensure partnership with previously homeless clients that will provide supports to help sustain housing. At times, these tasks will be done in conjunction with community partners. Through all stages of the program, the Housing Stabilization Specialist will utilize progressive engagement; least amount of support needed to be successful. The HSS will provide stabilization services to ensure the client does not return to homelessness and can achieve independent living in the community. A key component of the work is successfully connecting individuals to assets, which increases income and mainstream benefits, and supports which increases stability while in housing. The Housing Stabilization Specialist will facilitate on-going communication between the guest, housing authorities, property owners and community programs and partners. The Housing Stabilization Specialist will also develop Individual Service Plans (ISP) as part of the transition from shelter to housing. The Housing Stabilization Specialist will also develop and help educate individuals with skills that better helps them to manage money and be good neighbors and tenants. The Housing Stabilization Specialist will work under tight timeframes for accurately entering guest information into the Pine Street Inn-s approved Homeless Management Information System (HMIS) and Carelogic data for those guests who are enroll in CSPECH. Attention to detail and accuracy is critical in this position, The Housing Stabilization Specialist will provide exceptional customer service both internally and externally and will work in partnership with other emergency services and housing department staff to provide integrated service delivery, which furthers our mission to eliminate homelessness.

*Please note - All credentials and licensures to be reviewed annually as part of the PSI credentialing process. Additionally an annual CORI review and OIG Medicaid Fraud checks to be conducted for the Housing Stabilization Specialist. Acceptable results of annual credentialing and CORI reviews and OIG Medicaid Fraud checks will be required of the Housing Placement Specialist.

The Housing Stabilization Specialist will work from the following principles:

  • Shelter is a temporary safety net, not a home. The Place Me Home program staff must assertively motivate guests and incentivize them to seek better alternatives using best practices.

  • All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.

  • Never warehouse or institutionalize our guests in our shelters.

  • Everyone is -housing ready.- Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be -consumer ready-.

  • Leverage guests- strengths, assets, and connections to move quickly out of shelters and to any other housing.

  • Recognize the impact of violence and victimization on development and coping strategies

  • Employ an empowerment model

  • Maximize guest choices and control over her/his recovery based in a relational collaboration

  • Create an atmosphere that is respectful of the guests- need for safety, respect, and acceptance

  • Emphasize the guests- strengths, highlighting adaptations over symptoms and resilience over pathology

  • Minimize the possibilities of re-traumatization

  • Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background

  • Solicit guest input and involve guests in designing and evaluating services




  • BSW, BA or BS in a human services related field [can be substituted for High School Diploma and at least three (3) years of equivalent experience in a social service setting]

  • Valid Massachusetts Driver-s License and acceptable driving record


  • Bilingual, with an emphasis in English and Spanish

  • Training in Trauma Informed Care, Progressive Engagement, and Motivational Interviewing

  • Basic understanding of Homeless Management Information Systems

  • Certification, training, or formal education in counseling and/or case management/stabilization services



  • Minimum of 2 years of experience delivering services to challenged population struggling with addiction and untreated mental health concerns

  • Strong written communication and documentation skills

  • Computer proficiency in Microsoft Office Products, including Excel and Outlook

  • Experience working with people who have untreated mental illness, and/or active substance addiction

  • Knowledge of the issues related to homelessness, particularly around housing, S/A, mental illness and economic factors as precipitants to homelessness

  • A working knowledge of homeless referral networks

  • Requires knowledge and belief in -Housing First- philosophy and strategies

  • Basic Math Skills and Budgeting Experience

  • Experience and knowledge of housing support, homelessness, mental health, substance abuse, domestic abuse, and basic benefit systems.

  • Proven ability to problem solve, work independently, creatively, and prioritize within a faced-paced environment.



  • Ability to stand for moderate periods of time, stretch, bend, lift and assist guests up and down stairs during difficult and/or emergency situations.

  • Ability to respond safely and quickly in case of emergency situations

  • Ability to sit for moderate periods of time at a desk in an office while interacting with clients and/or managing documentation and completing data entry

  • Must be able to drive a PSI vehicle for work use - no larger than a 6 passenger minivan



  • Excellent writing, documentation, math and computer skills

  • Ability to assess clients and make appropriate referrals

  • Ability to establish good working relationships with internal and external program staff

  • Strong decision-making and communication skills

  • Exceptional customer service

  • Ability to perform an array of difficult tasks at the same time

  • Patience in working with guests with untreated emotional and/or physical health needs and active substance use/abuse/dependency behaviors

  • Ability to work in intense emotionally charged situations

  • Ability to help provide critical incident de-briefing

  • Ability to work in a shared space


  • Meet or exceed established performance and program goals.

  • Work with guests to expeditiously obtain appropriate mainstream benefits

  • As needed, perform client intakes, assessments, and HMIS documentation.

  • Knowledge of the HMIS/Clarity systems

  • Maintain accurate and timely documentation.

  • Actively work with guests to motivate and incentivize the development and execution of actionable and sustainable individual service plans using best practices.

  • Maintain thorough knowledge of human/social services networking opportunities available in Boston and surrounding areas.

  • Perform other additional assignments or projects as requested/directed by supervisor.

  • Perform other additional assignments or projects as requested/directed by Program Director, Supervisor and HMIS Manager.

  • Other duties as assigned in order to meet the needs of the organization during the COVID-19 pandemic or other public health or weather emergencies.

  • Provide housing stabilization services to individuals placed in permanent housing through the Place Me Home Program including home visits at least every other week

  • Provide assistance with connecting to community resources and developing the basic skills necessary to maintain permanent housing.

  • Provide referral and case management services to guests, including initial and ongoing development of individual service plans, referrals and access to appropriate services

  • Utilize Phases of Care to assess client-s need level and adjust support services as necessary

  • Maintain thorough knowledge of human/social services networking opportunities available in Boston and surrounding areas.

  • Provide assistance with accessing services, resources and referrals for needs such as transportation, emergency clothes, food pantries, daytime programs, DTA and other governmental offices, and other community resources.

    Documentation and Confidentiality:

  • Completes internal enrollment documentation for CSPECH (including consents, payment statement, emergency face sheet, etc.)

  • Completes documentation in the electronic health record, CareLogic and other systems as required

  • Manages documentation and reporting to maximize billing opportunities

  • Maintains confidentiality specifically HIPAA, patient privacy and 42 CFR Part 2


    Pine Street Inn is an Equal Opportunity/Affirmative Action Employer