Oracle Hotel PMS Project Specialist - Oracle Hospitality (REMOTE) in Boston, Massachusetts
Entry-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.
Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.
0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
If you are a Colorado resident, Please Contact us or Email us at firstname.lastname@example.org to receive compensation and benefits information for this role. Please include this Job ID: 167840 in the subject line of the email.
Oracle Hospitality – Hotel PMS Project Specialist
No visa sponsorship is available for this position
An Oracle Hospitality Project Specialist will have several years of professional experience working in the Hotel or Hospitality field coupled with some Project Management or IT implementation experience. Project Specialists do not have direct reports, but they coordinate client site product installations and handle the day to day onsite activities during the product installation process.
1. Management of Projects
Main point of contact through entire Installation process through go live
Review each sales order within their area of responsibility
Direct and ongoing Communication with Hotel client contact and staff throughout project
Coordinates project kick-off calls
Sets accurate expectations of Installation process from pre- Implementation process to post Installation
Builds project frame, schedules and blocks resources for onsite installation
Assists hotels with pre-requisites and ensures client fully understands the Implementation process
Prepares project outline for field Implementation Specialists and provides detailed, specific information on projects and all deliverables
Ensure that licenses, hardware, software and all project specifications are accounted for
Supervises onsite Oracle Hospitality resources to ensure projects are on track as scheduled
Serves as first point of escalation for the onsite resources
Raises issues to their Implementation Manager
Runs assigned projects from start to finish
This includes the following OPERA related projects:
OPERA New full installations
OPERA Brand to Brand conversions
Post follow-up visits
OPERA added module projects- Sales & Catering, OVOS, etc.
Change of Ownerships
OPERA Hardware Migrations
2. Leads the assigned site level installation team (installers, senior installers and consultants)
Supervises site level installation process and ensures tasks remain on schedule
Makes recommendations to Implementation Manager on staff utilization
Review of daily communication from site level installers about project
Control and approve all travel requirements for installation team
Approve expenses on a weekly basis
3. Develop the relationship with the client, management company or/or corporate entity
4. Review and respond quickly to customer feedback and inquiries – raise issues
5 . Work with the sales/account management team
Attend project kick-off calls
Attend pre-sales calls
Commit and block appropriate resources for pending contracts and supplemental work
Research billing questions
Provide installation history
Provide backup for other Project Specialists as needed.
Review install work schedule for each individual project:
Raise scheduling conflicts to Implementation Manager
Appropriate scheduling based on skill set for owned project
Review undelivered and un-invoiced backlog reports and take action as needed update PM and Oracle to move, bill or cancel work
Supervise the Deferral report to improve revenue recognition
Verify project specialist billing for ASL billing report and PDT billing report on a project basis
Audit installs for customer happiness, communication, project information, sign-offs, billing, etc.
Run data points in the PM scheduling system for accurate reporting
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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