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City Winery Host in Boston, Massachusetts

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery.

Position Summary

Restaurant Hosts are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations, and supporting in other areas of the operation as needed.

Minimum Qualifications

  • 1+ years experience as a Host in a fast-paced,high-volume service environment and/or equivalent relevant experience

  • Strong work ethic, team player, and exceptional guestservice skills

  • Ability to consistently deliver high-quality guestexperiences, exceed guest expectations, and strive to create a memorableexperience at every City Winery visit

  • Effective communication and interpersonal skills with aproven ability to build positive relationships with people in the scope ofemployment

  • Aptitude to resolve problems

  • Ability to execute professional guest serviceexperience

  • Ability to handle all guests with composure andhospitality

  • Polished presentation

  • Ability to work both independently and in a teamenvironment

  • Must be fluently literate in English including abilityto read, write, communicate, conduct basic business related mathematics,and able to accurately function a POS

  • Ability to work a flexible schedule including days,nights, weekends, and holidays

  • Ability to perform physical requirements of the roleincluding standing/walking for entirety of shift, bending, pulling,pushing, using stairs, lifting and carrying up to 25 pounds

Overview of Responsibilities

  • Provide positive guest experience including greeting,conversing with, and thanking departing guests

  • Escort guests to seats and set them up for apleasurable dining experience based on appropriate floor plan

  • Accommodate guest requests while seeking managementapproval when appropriate

  • Manage all call-ins and walk -in inquiries, directingto appropriate departmental contacts or taking messages andcommunicating to such departments as necessary

  • Ensure all dining areas are tidy, presentable, and insafe condition and set up/rearrange/breakdown dining room for serviceaccordingly

  • Manage miscellaneous day-to-day communications,including but not limited to, voicemails, emails, deliveries, andreservation calls and communicate any important reservations/guestinquiries.

  • Maintain all reservations/seating through designatedsystem

  • Provide guests with accurate wait time estimates duringbusy periods

  • Perform necessary opening/closing tasks

  • Rotate seating between different stations to ensureeven workloads for waitstaff

  • Maintain a knowledge of City Winery brand, history,culture, and programming, both in venue and restaurant

  • Maintain menu knowledge, including ingredients,preparation methods, and allergen information andcommunicate this information tableside to guests

  • Maintain organized, clean, and safe work areas at alltimes

  • Attend trainings, tastings, meetings, as needed

  • Follow all company policies, procedures, and guidelinesincluding being ready to work at scheduled shift time, in uniform, withneat and presentable appearance.

  • Perform all other reasonably assigned duties.

Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.