Robert Half Help Desk Analyst in BOSTON, Massachusetts
Description We have a great opportunity for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Service field. If you have strong problem-solving skills and a passion for making effective change within an organization, we encourage you to apply to this Help Desk Analyst position. Located in Boston, Massachusetts, the Help Desk Analyst opportunity is a permanent role.
How you will make an impact
Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Diagnose recurring technical issues and implement solutions to address the root of the problems Requirements - Background in user administration and bug fixing in a client server environment
Firm grasp of basic networking concepts
3+ years of prior experience
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Prior experience with IT support ticketing systems
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Deep understanding of Active Directory
Desktop Hardware experience
Experience with Desktop Support
Comprehensive knowledge of Microsoft Office 365
MS Windows 10 experience required
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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