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Delaware North Guest Experience Ambassador, TD Garden in Boston, Massachusetts

The Opportunity

Delaware North Boston Holdings is hiring for a Guest Experience Ambassador to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Ambassador, you will provide assistance to guests visiting TD Garden on event days. You will be the welcoming face as you direct guests to their seats and ensure they receive a memorable experience. Per city, state, or client mandate, all current and new hires at this location are required to have received an authorized COVID 19 vaccination. You will be asked to confirm this prior to receiving a job offer.

Responsibilities

  • Assist with guest entry before events by staffing various gates.

  • Answer questions and direct guests to their seats during events.

  • Handle guest complaints in a professional manner, escalating to management, as necessary.

  • Partner with other departments at the venue to ensure the event runs smoothly.

  • Provide service recovery when necessary by providing guests with resolutions to issues.

  • All other duties assigned.

Qualifications

  • Previous work experience in a customer service role preferred.

  • Outstanding interpersonal, written, and verbal communication skills.

  • Ability to lead, problem solve, and operate in a fast-paced environment.

  • Ability to work weekends, holidays, evenings, and shift work when required.

  • At the direction of management, implement and ensure compliance of TD Garden’s Play It Safe – Commitment to Care (COVID-19) policies.

Physical Requirements

  • Ability to lift, carry, push, and pull up to 40 lbs.

  • Must be able to walk and stand for long periods of time.

  • Ability to hear and speak on a two-way radio with an earpiece.

  • Must be able to work in loud environments with flashing lights and lasers.

  • Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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